People Operations Director

Job Description

Job Description

If you love building training programs, developing people processes, and being the culture champion for our people this is the role for you. You'll own the people function end to end, with the autonomy to shape it.

At Allied Public Adjusters, our mission is a world where every property loss is settled truthfully and equitably. Since 1997, we've worked on behalf of policyholders to demand what's right by using technical expertise, field investigations, and uncompromising quality. Today we're one of the top firms in Southern California by market share, and we're still growing.

The People Operations Director builds and owns the people infrastructure that lets us scale: performance and management structures for every role, onboarding and training for our claims and sales teams, and the engagement programs that keep great people here. You'll partner closely with leadership and our internal Talent Acquisition Specialist, with administrative and compliance support from our HR vendor and outside counsel.

Role:

We are seeking a People Operations Director to develop, implement, and lead our people strategy. You will be responsible for managing all phases of the employee lifecycle across a multistate workforce, ensuring our team is engaged, high-performing, and aligned with our mission.

This is a high-impact role,ideal for someone who has successfully overseen recruitment of top talent, built a positive workplace culture, and implemented people-first initiatives. We are not just another company, we are a team of passionate professionals committed to advocacy, fairness, and truth. As our People Operations Director, you will have the autonomy and ownership to build a best-in-class people function while making a lasting impact on our culture and team If you are a builder, a leader, and a champion for people, we want to hear from you!

Responsibilities:

People Operations & Culture Leadership

• Champion company culture, ensuring our values are reflected in every aspect of the employee experience.
• Lead performance management, including goal setting, feedback cycles, and career development initiatives.
• Develop employee engagement programs that drive retention and morale.
• Act as a trusted advisor to employees and leadership, providing support on team dynamics, performance, and growth.
• Oversee Talent Acquisition Consultant and Training and Development Specialist.

HR Operations & Compliance Support

• Ensure compliance with federal, state, and local employment laws across all operating states.
• Maintain and update HR policies, employee handbooks, and guidelines to reflect multistate regulations.
• Oversee onboarding and offboarding processes to ensure seamless transitions.
• Maintain employee records and optimize HRIS systems for efficiency.
• Support compensation, benefits, and recognition programs to enhance employee satisfaction.
• Address employee relations matters with professionalism, discretion, and alignment with company values.
• Partner with legal counsel and HR consultants to ensure compliance while focusing on strategic people initiatives.

Results:

• Implement scalable performance management systems to drive accountability and growth.
• Develop and launch culture-building initiatives that strengthen engagement and alignment with company values.
• Support leadership in making data-driven people decisions that improve retention and performance.
• Quality of Hire – Ensuring new hires meet or exceed performance expectations at their 90-day and 6-month performance reviews.
• New Hire Ramp-Up Time – Reducing the time it takes for new employees to reach full productivity.
• Training Completion & Effectiveness – Ensuring employees complete required training and apply learned skills.
• Employee Retention Rate – Driving engagement and reducing turnover.
• Turnover by Performance Level – Tracking retention of high performers vs. low performers.
• Culture & Engagement Metrics – Maintaining high levels of employee satisfaction and morale.
• Employee Net Promoter Score (eNPS) – Measuring employee satisfaction and overall sentiment toward the company.
• Effectiveness Score – Ensuring leadership effectiveness in employee development and engagement.
• Performance Review Completion Rate – Ensuring timely and effective feedback cycles.

Requirements:

• 5+ years of experience in HR/People Operations.
• 3+ years of management experience.
• Designed and oversaw a training program.
• Strong knowledge of federal and state employment laws.
• Strong expertise in employee engagement, performance management, and people strategy.
• People-first mindset—you are passionate about building culture and enhancing the employee experience.
• Ability to influence and partner with leadership to drive organizational success.
• Experience with HRIS systems and recruiting tools.
• Excellent communication, relationship-building skills and project management skills.
• One of the first hires in HR for a company is preferred
• SHRM or HRCI certification is nice to have.

Logistics:

• Reports to: Chief Growth Officer
• Location: In-office — primarily Newport Beach, with as needed travel to Glendale, CA
• Hours/Schedule: 9am–6pm

Salary:

• $135,000–$150,000 base + 10% annual bonus

Benefits:

• 401k (3% non-elective)
• Health and dental insurance options
• Car & phone allowance
• Generous paid holidays and PTO
• Career advancement opportunities

Our Core Values: We Show Up with G.R.I.T.

• Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
• Relationship Builders: We nurture relationships based on mutual respect — challenging insurers when we must and helping them when we can — all in the spirit of resolving claim matters fairly.
• Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
• Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed — nothing more, and absolutely nothing less.