Family Visitation Case Aide

Job Description

Job Description

Why Children’s Services of Roxbury?

At Children’s Services of Roxbury, we’re not just offering a job, we’re offering a chance to be part of something bigger. Our mission is to bring peace of mind to children and families across Massachusetts. We foster a culture of trust, humility, and respect, where every team member is valued and supported. If you’re looking to make a real impact and grow with a team that strives to create a brighter future for children and families across Massachusetts, this role is for you.

Program Overview:

Children’s Services of Roxbury’s Family Visitation Program provides a safe and professional location for visits for families in the Greater Boston area. The supervised or un-supervised visits between the children and their primary visiting parent, such as a parent living outside of their home, are conducted based on the parameters designated by the court order. Trained staff supervise each visit and remain neutral while facilitating the visitation.

Position Summary:

The Case Aide is responsible for ensuring that scheduled visits between the Child(ren) and the Primary Visiting Party are safe and appropriate. The Case Aide is responsible for ensuring that observation reports are written during the visits and any other necessary documentation is completed for review prior to the shift ending. The incumbent in this position will be a Mandated Reporter. It is imperative that confidentiality is maintained. In addition, the Case Aide is responsible for conducting child orientations and anything else that is program related in the time during the shift. This position is part time, Thursday 5:00 pm to 9:00 pm and Sunday 10:00 am to 6:00 pm.

Responsibilities:

The Family Visitation Program Manager may designate various other activities. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation .

Responsibilities

• Understand and implement the rules, policies, and regulations of the Visitation Program as defined in the service agreement and DPH contract
• Conduct virtual and/or in person orientations for new participants receiving supervised visitation services
• Escort Child from the Full-Time Caregiver to the Primary Visiting Party for visits to occur (in person visits), check in with parties prior to virtual visitation session
• Review assigned cases prior to visit by reading the case file
• Share safety concerns with the Program Manager, Shift Leader, and Security Guard
• Observe supervised visits closely and record behaviorally based documentation
• Intervene appropriately during visits when necessary
• Provide Family Visitation Participants with resources when needed
• Maintain professional conduct during shift
• Keep professional boundaries with the Visitation Program Participants
• Maintain strict confidentiality for each case
• Timely submittal of required paperwork
• Attend all mandatory trainings and meetings
• Report to the Program Manager or Director immediately and privately to report concerns that may need to be reported to DCF or BPD
• Keep open communication with Program Manager and Program Director
• Work as a team player and assist in observing and documenting cases when other staff are absent
• Return phone calls and e-mails in a timely manner
• Communicate with Program Participants regarding fees owed, general updates, and concerns, in the form of case management
• Treat all parties with dignity and respect and remain multi-partial

Measurable Goals

• Arrive on time and dress appropriately
• Complete all paperwork prior to the shift ending
• Ability to work well independently
• Ability to work as part of a team

Supervision Received: Expected to work independently, as well as within a team dynamic, with moderate day-to-day supervision. Goal setting, management oversight and performance evaluation will be provided by the Family Visitation Program Manager.

Knowledge, Skills, and Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma required; Bachelor's degree preferred
• Strong verbal and written skills
• Bilingual capacity a plus
• Experience in Domestic Violence and family work a plus
• The ability to work in strict confidence is essential
• Ability to pay precise attention to detail
• Must be a highly organized professional, capable of handling complex situations
• Team player with the ability to work alone
• Ability to work in a fast-paced environment
• Must possess a positive and collaborative working-style
• Must have strong communication skills, be self-motivated, able to multi-task and focused on relationship management

WORK SCHEDULE : The work schedule for this position is part-time, Thursday evenings 5pm - 9pm and Sundays 10am - 6pm with flexibility if program expansion occurs.

Dress Code : To project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.

Ideal Mindset: Incumbent should be creative, flexible, and personable

An energetic go-getter with a bright spirit

An individual who loves achieving targets and aspiring towards an excellent client experience

Open minded and willingness for cultural responsiveness