GA DBHDD Service Delivery Business Analyst

Job Description

Job Description

Must be LOCAL to METRO ATLANTA
Skill
Required / Desired
Amount
of Experience
Bachelor’s degree in business administration, Information Systems,
Information Technology, or related field.
Required

Business analysis, process improvement, or operational management
experience
Required
2
Years
Experience with telecommunications, networking, or IT service management
Required
2
Years
Experience with ServiceNow, asset management, and vendor billing
analysis.
Required
2
Years

Position Summary

The Service Delivery Business Analyst is responsible for analyzing
business operations, developing process improvements, maintaining
operational governance, managing reporting and metrics, conducting
inventory and billing reconciliations, and supporting quality assurance
initiatives for Telecommunications and Network Services. This role
serves as the primary liaison between business operations, vendors, and
technical teams to improve service delivery and operational efficiency.

Key Responsibilities

Business Analysis

Conduct enterprise-wide business analysis for Telecommunications and
Network Services.
Identify operational inefficiencies and recommend improvements.
Gather, document, and analyze business requirements.
Develop recommendations for service optimization.
Process Engineering & Governance

Develop and document operational procedures and standards.
Create and maintain process workflows and service delivery
documentation.
Establish governance controls and compliance measures.
Monitor adherence to operational processes
Inventory & Financial Reconciliation

Reconcile telecommunications and data service inventories against vendor
billing.
Identify unused services and recommend cost-saving opportunities.
Validate asset inventories against asset management systems.
Support invoice auditing and billing accuracy initiatives.
Reporting & Analytics

Bachelor’s degree in business administration, Information Systems,
Information Technology, or related field.
2+ years of business analysis, process improvement, or operational
management experience.
Experience with telecommunications, networking, or IT service
management.
Strong reporting, analytics, and process documentation skills.
Experience with ServiceNow, asset management, and vendor billing
analysis.