Customer Care Coor I

Job Title Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location & Schedule Temecula, CA | Onsite Monday–Friday | 8:00 a.m. – 5:00 p.m. Hourly Pay $24.00 – $26.00 (based on experience) Role Purpose The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction. Core Skills (Required) Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and email Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment Scheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly Transferable & Learnable Skills Learning product knowledge related to windows, doors, and warranty processes Navigating internal systems to track warranty claims, service requests, and payments Dispatching and scheduling field service technicians across assigned regions Communicating service timelines and setting clear customer expectations Prioritizing and adjusting schedules to accommodate urgent or changing service needs Adapting to shifting priorities while maintaining service quality What Success Looks Like Customer inquiries are resolved accurately and within expected timelines Warranty claims are validated and processed efficiently Field technicians are scheduled and dispatched effectively to maximize service efficiency Ability to manage a high-volume workload without sacrificing quality or customer experience Customers feel informed, supported, and confident throughout the process Internal partners receive complete, timely information to support resolution Service commitments and quality standards are consistently met Education & Experience (Flexible) High school diploma or equivalent required Customer service, dispatching, scheduling, or coordination experience preferred Experience in manufacturing, building materials, construction, or service industries is a plus Experience in windows, millwork, or warranty processes is helpful but not required Benefits Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company‑paid Life Insurance Voluntary Life Insurance Company‑paid Short‑Term Disability Company‑paid Long‑Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Team Member Discount Program MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization And Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Candidates must provide truthful and complete information regarding their eligibility to work in the U.S. Misrepresentation regarding work authorization will result in disqualification from consideration, rescission of an employment offer, or termination of employment. #J-18808-Ljbffr MITER Brands