Lead Host

LEAD HOST / HOST

THE ROLE

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We are looking for high-energy team players with a guest-first attitude who are eager to learn and who take pride in providing exceptional experiences for every guest.

The Host position is the first impression guests receive of our brand and the beginning of an exceptional guest experience. The Host team manages the flow of the entire restaurant and sets the tone for the guest experience from the very first interaction. This role is responsible for welcoming guests with warmth, confidence, and professionalism while supporting an organized door, a balanced floor plan, and a smooth pace of service.

Hosts are the designated point person for seating each section appropriately, managing reservations, and setting clear and thoughtful expectations for guests. They help put guests at ease, reinforce belief in the team’s expertise, and protect the nightly plan through strong communication, sound judgment, and self-awareness. The Host is also accountable for keeping the host area clean, polished, and organized while ensuring guests feel acknowledged, cared for, and well looked after from arrival to departure.

KEY RESPONSIBILITIES

• Oversee reservations and seating strategy
• Audit reservations and anticipate service challenges
• Delegate tasks to host team
• Handle guest concerns at the door
• Communicate pacing and issues to management
• Maintain host team standards and professionalism

• Welcome every guest with warmth, composure, and a polished first impression.
• Manage reservations, waitlists, seating rotation, and guest flow with accuracy and confidence.
• Communicate estimated wait times and table status clearly and professionally.
• Guide guests in a confident, hospitable tone that puts them at ease and supports the pace of service.
• Coordinate with managers and service staff to maintain an organized floor plan and balanced station rotation.
• Demonstrate awareness of dining room timing, service capacity, and special guest needs.
• Handle guest questions, requests, and concerns with empathy, self-awareness, and professionalism.
• Support the team by communicating changes, updates, and priorities throughout service.
• Maintain a clean, orderly, and welcoming host stand and entrance area.
• Build rapport with guests to create a memorable arrival and departure experience that encourages repeat visits.
• Uphold company standards for hospitality, appearance, organization, and phone etiquette.

QUALIFICATIONS

• Strong interpersonal and communication skills with a professional, guest-first presence.
• Confidence supported by sound judgment, restaurant knowledge, and the ability to stay composed under pressure.
• High level of self-awareness, empathy, and emotional control in a fast-paced hospitality environment.
• Ability to multitask, stay organized, and make wise decisions during busy service periods.
• Positive team attitude and willingness to collaborate with managers and front-of-house staff.
• Experience with reservations platforms and guest communication preferred.
• Previous host, receptionist, and hospitality experience preferred.

PHYSICAL REQUIREMENTS

• Ability to stand for long periods at the host stand and move throughout the restaurant as needed.
• Ability to use reservation systems, phones, tablets, and standard front-desk tools.
• Ability to communicate clearly in a busy, high-energy environment.
• Ability to work nights, weekends, holidays, and shifts based on business demands.