Support Engineer II

Job Description

Job Description

Support Engineer II (Hybrid – Kansas City Area)

We are seeking a Support Engineer II to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and takes pride in delivering a high level of service to clients.

This is a hybrid position, with approximately 70% remote work and 30% onsite client support within the Kansas City area.

What You’ll Do

As a Support Engineer II, you will serve as an escalation point for technical issues and play a key role in maintaining and improving client environments.

• Provide advanced technical support for desktops, laptops, servers, and network-related issues
• Troubleshoot and resolve escalated issues from Tier I support
• Support clients via phone, remote tools, and onsite visits
• Diagnose and resolve hardware, software, and connectivity issues across a variety of environments
• Perform user administration and support within Microsoft 365 and Active Directory
• Assist with network troubleshooting, including firewalls, switches, and wireless environments
• Recommend and implement hardware and software improvements to enhance client performance and security
• Document issues, resolutions, and processes clearly and accurately within the ticketing system
• Collaborate with team members to ensure timely resolution and high customer satisfaction
• Identify recurring issues and contribute to long-term solutions and process improvements

What We’re Looking For

• 2+ years of experience in IT support, help desk, or a related technical role
• Strong troubleshooting and critical thinking skills across Windows environments
• Experience supporting Microsoft 365, Active Directory, and common business applications
• Familiarity with networking concepts such as DNS, DHCP, VPNs, and basic firewall configurations
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong communication skills with the ability to explain technical concepts to non-technical users
• A professional, positive demeanor and a commitment to delivering excellent client service
• Ability to build rapport and trust with clients
• Valid driver’s license and reliable transportation for onsite visits

What Sets You Apart

• Experience working in an MSP environment
• Exposure to RMM tools and PSA systems
• Passion for continuous learning and professional growth
• A mindset of ownership and accountability from start to finish

ThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis/Kansas City region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals.

Company Description

ThrottleNet is a St. Louis based Managed Service Provider delivering proactive IT support, cybersecurity, and strategic technology guidance to businesses throughout the St. Louis/Kansas City region. Known for fast response times, high client satisfaction, and a security first approach, ThrottleNet partners with organizations to reduce risk, improve efficiency, and align technology with business goals.