Field Service Technician

Field Service Driving The Energy TransformationDriving the energy transformation is critical to reducing climate change. To limit climate risks, it is necessary to reduce the amount of CO2 released into the atmosphere.Our Field Service Technician plays an important role in driving that transformation.Hexagon Agility, a leading global provider of clean fuel solutions, is driving the energy transformation in the transport sector. Our technology enables hard to decarbonize segments – such as trucks and buses – to move from diesel to cleaner fuel alternatives.We are looking for an ambitious and driven colleague that wants to work closely with our global Field Technician team.Field Service Technicians are responsible for an assigned territory in addition to traveling to end users, dealerships, OEM's, and our facilities nationwide to resolve customer issues. Must be able to work unsupervised in remote locations for extended overnight periods as necessary.Responsibilities:Follow company and customer safety policies, quality and production proceduresProvide exceptional customer service and technical support of productsManage all installs, removal, modification, repair, maintenance, test, and inspection tasksTroubleshoot and diagnose electrical or technical problems and determine proper solutionsRespond to service requests, providing technical service and maintenance support at assigned customer locations in and out of local territoryUtilize vehicles, tools and equipment while following operating instructions and adhering to safety standardsUtilize blueprints, wiring diagrams and manufacturer's installation manualsWork safely with high pressure systems up to 5,000 psiLead field service repair teams during recalls and campaignsRepresent as POC at customer locations, help drive service sales, build relationshipsEvaluate situations and determine the best way to proceed as well as keeping the customers informed of progress and status of the repairs and progressCommunicate and interact with customers and staff across multiple departments in a positive, courteous and professional manner to earn long-term relationshipsDevelop a thorough understanding of Agility's products and all other makesComplete and submit all paperwork/digital forms and reports in a timely fashionMaintain current working knowledge of local and national codes where applicableCapture Voice of Customer data whenever possible to help improve products/processesUp to 100% travel with the ability to leave on short notice to meet customer expectationsManage/maintain vehicle and on-board inventory organization, audits, and transport tasksAssist with shipping parts from assigned mobile inventory to customers as neededSkills and qualifications:SAE automotive certification or equivalent technical training is a plus2+ years of work experience on Hexagon Agility, CCFT (Momentum), A1 Alt Fuels and or other natural gas vehicle fuel systems; removing and replacing complete systems/individual components, conducting inspections, troubleshooting, diagnostics, upgrades and retrofitsFluent in both English and French preferredAbility to work independently and collaboratively to solve problemsAbility to communicate professionally both verbally and writtenExcellent time management and organizational skills to maximize effectivenessProficient working with Concur, IFS, Freshdesk and Microsoft Teams is a plusComputer skills to include Word, PowerPoint, Excel, and OutlookPositive attitude, works well with peers and support groupsMust provide your own tools (required tools list to be provided)Must have experience/ability to read and understand engineering drawingsMust have experience/ability to read and understand electrical schematicsMust have a valid driver license, clean criminal background/driving recordExperience/ability to bend stainless steel tubing and replicate hard lines in the fieldAbility to safely depressurize and defuel CNG and LNG fuel systemsCummins Insite, BlueiQ, Swagelok, forklift, fall protection, LO/TO training certificatesNGVi (AFVi) or CSA tank inspector & Hexagon tank certificationsExperience conducting CNG tank repairs and proper condemnationWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock or flammable mixtures.The noise level in the work environment is usually moderate.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands to reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific smell ability is required; recognize the smell of various fuels.Disclaimer:The above statements are intended to indicate the general nature and level of work performed by employees within this position. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.Hexagon Agility is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, disability or veteran status. Hexagon Agility