Service Dispatcher

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

The Royal Automotive Group is seeking an experienced Service Dispatcher that plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

RESPONSIBILITIES

• Implements and maintains an effective dispatch system
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and technician skill level requires
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Ensures proper repair order documentation, I.e., complaint, cause and correction noted on every repair order
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures that technicians follow warranty material disposition procedures
• Maintains timely and professional contact with service customers
• Maintains an organized and up-to-date repair log
• Maintains a clean work area and a professional appearance
• Maintains high customer satisfaction ratings
• Other tasks as assigned

QUALIFICATIONS

• Must be at least 18 years old
• Must have at least two years of technical experience
• Must be able to perform the physical duties associated with this position
• High school diploma or GED
• Post high school tech school or ASE certification desired
• Must have an impressive work-ethic
• Neat, clean, and professional appearance
• Must have an unrestricted driver's license and clean driving record
• The ideal candidate has a high school diploma or GED, an unrestricted driver's license, at least two years of dealer-level or large facility experience, post-secondary automotive training and a strong technical knowledge.

BENEFITS

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.