Service Improvement Owner (IT Project Manager)

Job Description

Job Description

Service Improvement Owner

GavinHeath is partnering with a client in Colorado Springs, CO, in the financial services industry to add a Service Improvement Owner to their team. This is a 6 month contract with a possible conversion to full time opportunity for a project management professional with a strong technical background and experience driving technology initiatives, audit remediation, and continuous improvement in a regulated environment.

The ideal candidate combines project management, technical operations, and audit and compliance experience to lead complex technology initiatives, address risk and control deficiencies, and improve operational effectiveness across the organization.

Responsibilities

• Lead technology-focused projects, programs, and remediation initiatives from planning through implementation, ensuring successful delivery across timelines, dependencies, risks, and stakeholder expectations.
• Partner with infrastructure, cloud, networking, cybersecurity, architecture, systems administration, and application support teams to understand technical environments, operational processes, system dependencies, and control requirements.
• Manage audit findings, regulatory remediation efforts, control deficiencies, and risk reduction initiatives, developing actionable plans to drive issues through resolution.
• Translate technical issues, operational risks, and audit findings into clear project plans, measurable milestones, remediation strategies, and sustainable process improvements.
• Establish and maintain project governance, including RAIDD logs (risks, assumptions, issues, dependencies, and decisions), remediation plans, status reports, governance documentation, and operational readiness deliverables.
• Drive accountability across technology, security, infrastructure, architecture, audit, and business teams to ensure ownership, transparency, and timely resolution of outstanding issues.
• Facilitate discussions with engineers, architects, auditors, business stakeholders, and executive leadership, communicating complex technical and compliance-related topics to diverse audiences.
• Develop executive-level status reporting, performance metrics, and dashboards to communicate project progress, remediation effectiveness, risks, and key decisions.
• Identify opportunities to improve technology operations, governance, and service delivery by implementing sustainable solutions that strengthen compliance, reduce risk, and increase organizational maturity.
• Support audit and regulatory examination activities by coordinating remediation efforts, tracking evidence, documenting outcomes, and ensuring deliverables align with applicable control requirements.

Qualifications

• Bachelor's degree in Project Management, Information Technology, Management Information Systems, Business Administration, or a related field preferred.
• Senior-level project or program management experience leading complex, cross-functional technology initiatives.
• Strong technical background in one or more areas, including IT infrastructure, cloud platforms, systems administration, networking, cybersecurity, application support, or technology operations.
• Experience managing audit findings, regulatory remediation, risk management initiatives, control deficiencies, or compliance-driven technology projects.
• Ability to translate technical issues and operational risks into structured project plans, governance processes, remediation activities, and measurable outcomes.
• Experience developing and maintaining RAIDD logs, project plans, remediation trackers, executive status reports, governance documentation, and operational readiness deliverables.
• Demonstrated ability to influence stakeholders, drive accountability, and coordinate work across technical teams, security, infrastructure, architecture, audit, and business functions.
• Familiarity with regulated financial services environments and frameworks or requirements such as NCUA, SOX, ITGC, FFIEC, or similar compliance standards is highly preferred.
• Proficiency with Microsoft Office Suite and project management tools such as Microsoft Project, Jira, or comparable platforms.
• Strong analytical, organizational, communication, and problem-solving skills, with the ability to manage competing priorities and present complex information to senior leadership.
• Experience with continuous improvement, process optimization, and governance maturity initiatives preferred.
• PMP, Lean Six Sigma, or other relevant project management or process improvement certifications are a plus.

GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws