A/R Specialist, Key Accounts & Special Programs

A/R Specialist, Key Accounts & Special Programs

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

The A/R Specialist, Key Accounts & Special Programs is an entry-level position within the Financial Operations team of Tire Discounters, supporting the management of commercial and fleet customer accounts. This role serves as a dedicated accounts receivable representative and a primary point of contact for assigned high-value fleet accounts, ensuring rigorous billing accuracy to maintain long-term account health and partnership trust. Assists with accounts receivable activities, billing support, and administrative coordination for specialized tire programs, including government contracts, national fleet accounts, and manufacturer-sponsored/subsidized programs.

The role focuses on contributing to a healthy enterprise cash flow by tracking Days Sales Outstanding (DSO), ensuring precision billing, and proactively resolving disputes. The Specialist provides essential administrative coordination for specialized programs, including government contracts, national fleet accounts, and manufacturer-subsidized programs, ensuring that contract terms are translated into timely, accurate revenue. By identifying root-cause billing errors and streamlining the order-to-cash cycle, this position plays a key role in minimizing financial leakage and supporting the company's aggressive growth and interest-expense reduction goals

Essential Functions:

• Accounts Receivable Support
• Account Portfolio Support: Assist in managing a portfolio of commercial and fleet accounts by supporting timely payment follow-up in accordance with established credit terms.
• DSO Monitoring: Track Days Sales Outstanding (DSO) for assigned accounts and support efforts to reduce delinquency and improve the order-to-cash cycle.
• Account Reconciliation: Assist with account reconciliations by researching and resolving discrepancies between customer purchase orders, billing programs, and internal invoices.
• Credit Monitoring Support: Monitor credit limits and payment activity for key accounts and escalate observations or recommendations as appropriate.
• Special Program & Fleet Billing Support
• National Account Billing: Support billing processes for manufacturer-sponsored national account programs (e.g., Michelin, Bridgestone, Goodyear) in accordance with program guidelines.
• Fleet Management Systems (FMS): Assist with portal maintenance and billing submissions for third-party fleet management providers (e.g., ARI, Enterprise Fleet, Element).
• Government & Contract Billing: Support billing activities related to state, local, and federal contracts by ensuring required documentation and pricing are applied.
• Warranty & Adjustments: Coordinate with service teams to help process tire warranty claims, credits, and billing adjustments for key account customers.
• Account Maintenance & Reporting
• Data Accuracy: Maintain accurate customer account information, including billing addresses, tax-exempt documentation, and portal credentials.
• Reporting Support: Prepare routine aging and account status reports for review by the Finance Manager.
• Process Support: Identify recurring billing issues or workflow challenges and share observations with the team for continuous improvement.
• Customer Support: Respond to billing inquiries from key account contacts and route complex issues to senior team members as needed.
• Professional Communication: Participate in customer follow-ups using a courteous, solution-focused approach that supports positive long-term relationships.

Knowledge, Skills And Abilities:

• Basic understanding of accounts receivable concepts, including invoicing, payment application, aging, and collections processes.
• General knowledge of data accuracy requirements and documentation standards related to billing and customer account maintenance.
• Ability to navigate and maintain information within third-party vendor, manufacturer, and fleet management portals following established procedures.
• Ability to accurately process high-volume billing and account data while identifying discrepancies and adhering to documented guidelines.
• Ability to organize and balance routine account maintenance tasks with time-sensitive billing or collection support activities.
• Ability to research billing questions, apply established processes, and escalate issues appropriately when additional support is required.
• Ability to communicate clearly and professionally, both verbally and in writing, when interacting with customers and internal partners.
• Ability to remain professional, positive, and solution-focused when participating in billing follow-ups or payment-related discussions.
• Collaboration with store staff, fleet admins, business development managers, and external partners to problem solve and promote positive customer experience
• Familiarity with point-of-sale (POS) systems and accounting software used to support billing and accounts receivable activities (e.g., NetSuite, Microsoft Dynamics, or industry-specific tools such as VAST or ASA).
• Ability to use Microsoft Excel at an intermediate level, including lookup functions and pivot tables, to support data reconciliation and reporting.
• Awareness of about manufacturer-sponsored programs, fleet billing structures, or contract-based pricing environments, with the ability to learn program-specific requirements through training.

Education And Work Experience:

• High School Diploma or G.E.D. required. Associate's degree in finance, accounting, business administration or equivalent is considered a plus.
• Minimum one year of experience in Accounts Receivable, Commercial Billing, or B2B Customer Service.
• Experience working in an automotive or tire industry is highly desirable.
• Familiarity with tire manufacturer national account programs or commercial fleet billing is a significant plus.

Physical Demands

• This job operates in an office setting.
• Routinely uses standard office equipment such as computers, phones, photocopier and filing cabinets.
• Regularly engages in activities such as talking, listening, standing, walking, using hands and fingers, and handling objects.
• May be required to lift or carry objects weighing up to 25-30 lbs. and reach with hands and arms.