Floor Lead/Supervisor

Job Description

Job Description

We're looking for experienced retail floor supervisors to join the team at the World's Most Famous Toy Store. If you lead from the front, bring a sense of play to every shift, and know how to get the best out of a team in a fast-paced, guest-facing environment, we want to hear from you.

• Lead the floor with pace and presence, setting the standard for guest engagement, team performance, and the magic guests expect from FAO Schwarz.
• Act as the leader on duty, making real-time decisions on coverage, zoning, and team deployment to keep the floor running at its best.
• Coach and develop a team of associates through in-the-moment feedback, onboarding support, and daily floor leadership.
• Own your area of responsibility end to end, ensuring it's always guest-ready, operationally tight, and commercially sharp.
• Drive sales by building a team that connects genuinely with guests, knows the product, and converts that connection into results.
• Champion FAO Schwarz standards across every touchpoint, escalating what needs escalating and solving what can be solved on the floor.

You're the right fit if your team trusts you, your managers rely on you, and guests leave your floor feeling like something just happened worth talking about.

We have a number of specialized Lead roles open across the store. Apply here, and we'll match you to the right opportunity based on your experience and interest.

What you’ll bring

• 3+ years of leadership experience in retail, hospitality, experiential, or performance-based environments, with a track record of coaching and developing a team through feedback and daily floor leadership.
• Strong floor presence and the confidence to make real-time decisions under pressure.
• Strong communication skills
• A genuine interest in toys, play, and what the FAO Schwarz brand stands for.
• Flexibility to work days, evenings, weekends, and peak retail periods.
• Ability to stand for extended periods and lift up to 25 pounds.