Services Operations Coordinator

Job Description

Job Description

Services Operations Coordinator

Location: Jacksonville, FL
Position Type: Full-Time, Exempt
Reports To: Services Operations Director

Travel: up to 5%
Supervisory Responsibility: none

Stellar Energy Global Infrastructure provides state-of-the-art solutions customers build in for optimized energy performance now; and in the preparation for the energy needs of tomorrow. In business for 25 years, we have delivered added energy efficiency and capacity to customers in more than fifteen countries. More dispatchable power. Increased LNG production. Greater Data Center efficiency and lower costs. Hyperscale deployment at the best possible speed to first megawatt. All delivered with the lower emissions required to support our partners’ unique sustainability objectives.

Stellar Energy Global Infrastructure specializes in a wide range of engineering and manufacturing solutions within the energy sector including turbine inlet air chilling, central utility plants, district cooling, combined heat & power systems, thermal energy storage, inlet air heating, data center chilling, and inlet air chilling for LNG facilities. Additionally, our expertise extends to start-up & commissioning, system health analysis, services, and training. Our in-house team of skilled engineers and dedicated tradespeople are the reason we are the global leader in customized solutions. Stellar Energy Global Infrastructure strives to add value to today’s energy infrastructure, achieving secure, affordable, and sustainable energy that will help to create a responsible energy economy.

This role, under the direction of the Services Operations Director, is responsible for coordinating the daily execution of service operations activities across field services, TotalCare programs, start-up and commissioning activities, health assessments, emergency response work, outage support, spare parts fulfillment, and customer service initiatives. This role will interface between Operations, Field Service Technicians, Sales (Commercial), Project Management Office, Procurement, Finance, Engineering, and Customers to ensure efficient planning, scheduling, execution, and closeout of service activities.

The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced service environment.

Service Operations Coordination

• Coordinate daily service activities including preventive maintenance, corrective maintenance, emergency service calls, outages, inspections, and health assessments.
• Schedule and dispatch field service personnel, subcontractors, and specialty resources.
• Track service work orders from initiation through completion and invoicing.
• Maintain visibility of technician utilization, availability, certifications, and travel requirements.
• Support mobilization and demobilization activities for field service projects.

TotalCare Program Support

• Coordinate execution of TotalCare agreements and long-term service contracts.
• Track contract deliverables, preventive maintenance schedules, inspections, reporting requirements, and customer commitments.
• Ensure contract milestones and service obligations are completed on time.
• Assist with customer performance reviews and contract renewals.

Project and Outage Support

• Support planning and execution of outages, equipment overhauls, coil replacements, refrigerant recovery projects, glycol services, and commissioning activities.
• Coordinate labor, tooling, equipment rentals, consumables, and site logistics.
• Monitor project schedules and communicate changes to internal stakeholders and customers.
• Track project progress and assist in identifying schedule risks and resource constraints.

Customer Support

• Serve as a primary point of contact for customer service requests.
• Coordinate customer communications related to scheduling, technician arrival, reports, and project updates.
• Maintain strong customer relationships through responsive communication and professional service.

Resource and Logistics Management

• Coordinate technician travel, lodging, rental vehicles, site access requirements, and safety documentation.
• Track inventory requirements, spare parts availability, and material deliveries.
• Coordinate procurement requests and vendor support activities.

Reporting and Documentation

• Maintain service schedules, dashboards, KPIs, and operational reports.
• Track service revenue, backlog, utilization, response times, and contract performance metrics.
• Ensure timely collection and filing of field reports, service documentation, and closeout packages.
• Support CRM, ERP, E-Hub, and service management systems.

Continuous Improvement

• Assist in developing standardized service processes and operating procedures.
• Identify opportunities to improve efficiency, customer satisfaction, technician utilization, and operational performance.
• Support implementation of new service programs, technologies, and business initiatives.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree in business, Operations Management, Engineering Technology, Construction Management, or related field preferred.
• Equivalent combination of education and experience may be considered.
• 3 - 5 years of experience in service operations, field service coordination, construction operations, maintenance operations, project coordination, or related industry.
• Experience supporting industrial, HVAC, power generation, energy infrastructure, mechanical, electrical, or refrigeration systems preferred.
• Experience coordinating field personnel and service schedules preferred.

Core Competencies

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to prioritize and manage competing demands.
• Proficiency with Microsoft Office Suite.
• Experience with ERP, CRM, CMMS, or service management software preferred.
• Understanding scheduling, logistics, procurement, and project coordination principles.
• Ability to interpret service reports, schedules, and operational metrics.

Must be authorized to work in the USA.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit; and stoop, kneel, or crouch. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Stellar Energy Global Infrastructure is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.