Member Engagement Specialist

About the Company Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Responsibilities Utilize telephonic outreach and engagement strategies to contact members and schedule clinical assessment visits Effectively communicate services, overcome objections, and answer questions Connect members to available services during initial outreach Provide ongoing telephonic customer service to members and caregivers Initiate creative strategies to facilitate member contact Maintain performance accountability around member enrollment and participation Adhere to information security and privacy requirements Leverage reporting and dashboards to prioritize outreach Requirements Minimum of three years of experience in outreach, contact center, or customer service roles Healthcare industry experience preferred Exceptional verbal communication and presentation skills Ability to work independently and in a matrixed environment Discretion and adherence to upholding patient information Spanish fluency preferred Preferred Qualifications Experience with CRM platforms Experience with Electronic Health Record systems (EHR/EMR) Benefits Competitive compensation Comprehensive medical, dental, vision, and life insurance Paid time off and holidays Employer 401(k) match #J-18808-Ljbffr Tuesday Health