Technical Operations Supervisor

Job Description

Job Description

Empire Cooler Service, LLC

Technical Operations Supervisor

Empire Cooler Service has been the leading supplier of refrigeration and ice making equipment in the Chicago area since 1932. As experts in commercial refrigeration, we sell, lease, and service equipment to the largest restaurants, hotels, and hospitality groups in the Midwest. We are a “white-glove service company” whose goal is to anticipate and exceed our customer's needs in this ever-changing hospitality market.

Job Summary

The Technical Operations Supervisor is responsible for managing the daily activities and performance of the operations team, ensuring that all tasks are completed efficiently and in compliance with company policies and standards. This role requires a balance of strategic planning and hands-on execution to drive productivity and achieve operational goals. Operations Supervisors must be adept at troubleshooting issues, optimizing processes, and leading their teams towards continuous improvement.

Responsibilities

• Oversee daily operations and ensure efficient workflow
• Monitor and manage team performance to meet productivity targets
• Implement and enforce company policies and procedures
• Coordinate with other departments to streamline operations
• Identify areas for process improvement and implement solutions
• Prepare and analyze operational reports to inform decision-making
• Resolve operational issues promptly and effectively

Requirements

• High school diploma or equivalent, bachelor’s degree in business administration preferred.
• Minimum of 3-5 years’ experience in operations or a related field
• Proven ability to lead and motivate a team of technicians
• Ability to manage multiple tasks and prioritize effectively
• Strong analytical skills and attention to detail
• Proficiency in Microsoft Office Suite
• Strong verbal and written communication skills

Benefits:

• Medical, Dental and Vision following 30 days of employment.
• 401K
• Vacation and Sick Time Off (PTO)
• Company-paid Term Life Insurance, AD&D and short-term disability
• Flexible Spending Account
• Voluntary Term Insurance
• Commuter Benefits 

We are committed to a strong and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status.

 

\nCompany Description

Founded in 1932, Empire Cooler Service, LLC ( is one of the nation's oldest, most reputable, and largest private commercial ice machine and commercial refrigeration leasing, sales, and service companies. Headquartered in the greater Chicago metropolitan area with nationwide reach through a dedicated network of certified refrigeration specialists and affiliates, Empire Cooler has maintained an uncompromising commitment to customer uptime, operational excellence, and lasting business partnerships for more than nine decades.
Empire Cooler serves thousands of commercial kitchens, hospitality venues, premier national restaurant chains, independent food service operators, healthcare facilities, stadiums, educational institutions, and industrial commissaries. The company’s business lines include equipment leasing, sales, and service.

Company Description

Founded in 1932, Empire Cooler Service, LLC ( is one of the nation's oldest, most reputable, and largest private commercial ice machine and commercial refrigeration leasing, sales, and service companies. Headquartered in the greater Chicago metropolitan area with nationwide reach through a dedicated network of certified refrigeration specialists and affiliates, Empire Cooler has maintained an uncompromising commitment to customer uptime, operational excellence, and lasting business partnerships for more than nine decades.\nEmpire Cooler serves thousands of commercial kitchens, hospitality venues, premier national restaurant chains, independent food service operators, healthcare facilities, stadiums, educational institutions, and industrial commissaries. The company’s business lines include equipment leasing, sales, and service. \n