Hospice Care Advocate

Description

Position Information

Position Title: Hospice Care Advocate

Department: Business Development & Community Relations

Reports To: S/VP of Hospice Advocacy/Director of Growth & Clinical Operations

Position Summary

The Hospice Care Advocate serves as a compassionate ambassador for Holy Family Hospice & Spiritual Care, educating healthcare professionals, patients, families, faith communities, and community partners about hospice services and the benefits of end-of-life care.

The Hospice Care Advocate is responsible for supporting sustainable census growth through ethical, compliant, and relationship-focused business development activities. Specific productivity standards, referral development goals, outreach expectations, and census growth objectives will be established, communicated, and periodically adjusted by the Sales Leader, Director of Growth & Clinical Operations, or designee based on market conditions and organizational needs.

Performance evaluations will include measurement of outreach activity, referral source engagement, territory development, admission growth, census contribution, compliance with organizational standards, and adherence to Holy Family Hospice & Spiritual Care's Mission, Vision, and Values.

Mission

To honor our Lord and Savior Jesus Christ by caring for the physical and spiritual needs of our brothers and sisters and their families as they face the end of life.

Vision

Caring for our caregivers will result in Intentional, Loving, and Compassionate care delivered to every patient in the same manner that we would care for our own loved ones, enabling every patient and their loved ones to experience Reconciliation, Remembrance, and Revelation in their last days that become more about life than death.

Core Values

• ? Love
• ? Trust
• ? Commitment
• ? Prayer
• ? Patience
• ? Performance

Essential Duties and Responsibilities

• ? Develop and maintain referral relationships.
• ? Educate healthcare providers and community partners regarding hospice services.
• ? Conduct outreach visits, presentations, and community education events.
• ? Support ethical census growth and referral development.
• ? Assist patients and families in understanding hospice services.
• ? Maintain compliance with Medicare, HIPAA, and applicable regulations.
• ? Maintain an active schedule of referral source visits and community outreach activities as directed by leadership.
• ? Document all outreach activities, referral interactions, and business development efforts in the organization's designated CRM or tracking system.
• ? Meet established activity benchmarks for physician offices, hospitals, facilities, community organizations, and faith-based partners.
• ? Participate in strategic growth initiatives and marketing campaigns.
• ? Support achievement of census and admission goals established by leadership.
• ? Provide regular reports on territory development, referral trends, and growth opportunities.
• ? Demonstrate accountability for assigned territory performance and referral relationship management.

Qualifications

• ? Bachelor's degree preferred and at least two years of healthcare marketing, hospice, home health, or community outreach experience preferred.
• ? Must have access to a reliable vehicle with a valid driver’s license in the state residing as well as proof of vehicle insurance
• ? Sit or stand for extended periods of time throughout the day
• ? Frequently communicate with other employees and outside parties to exchange information