Leasing Consultant - Altura Apartments New Cincinnati, OH

Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and are dedicated to our employees and invest in passionate individuals who want to be a part of a vibrant and community-focused culture. What we’re looking for: We are seeking a full-time Leasing Consultant to join our team at the Altura Apartments, a brand new, luxury, 201-unit community located in Cincinnati, Ohio. As a Leasing Consultant at Ackermann Group, you will be responsible for interacting with prospective and current residents to present the apartment community in its most favorable light while sustaining acceptable levels of occupancy. Additional responsibilites include: Sales and administrative aspects with occasional light manual labor. Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies. Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely. Establishing and maintaining knowledge of basic community data points including # of units, year built, building materials, utility providers etc. Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach. Routinely inspecting units and community campus to ensure market readiness, executing remedies (I.E., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary. Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management. Delivering exceptional customer experiences that garner positive reviews. Taking initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience. Participating in resident after hours events and may be responsible for certain community outreach efforts to market the desirability of the community. Greeting and touring prospective residents through community garnering a lease a reasonable percentage of the time. Completing all administrative aspects (I.E., guest card completion, lease preparation etc.) associated with the leasing or move in process. Documenting (and potentially helps schedule) routine service needs expressed by residents. Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals. Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community. Taking responsibility for other work-related tasks as assigned by Community Manager. The ideal Leasing Consultant will have: Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm. Previous customer service experience is required. Leasing and/or sales experience is highly preferred! Proficiency in property management software and Microsoft Office. Experience with Yardi Voyager, Rent Café, and CRM is preferred. Excellent written and verbal communication skills and the ability to quickly develop rapport with prospective residents The ability to work well in a team setting High school diploma or equivalent We are proud to offer many Benefits & Perks at Ackermann Group including: Competitive hourly compensation + commission potential for new and renewed leases Health benefits including medical, dental, and vision insurance 401k retirement program with company match Paid time off including sick, vacation, holidays, and your birthday! Employee rent discount to live at any Ackermann community Career coaching and development Company engagement events Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Ackermann Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. We may use SMS (texting) during the hiring process. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Voluntary Self-Identification of Disability We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury #J-18808-Ljbffr Ackermann Group