Technical Product Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Technical Product Manager Full Time Clerical Portland, OR, US 4 days ago Requisition ID: 1094 Salary Range: $100,000.00 To $120,000.00 Annually POSITION OVERVIEW The Technical Product Manager (TPM) owns the full product lifecycle of ZAVTEK's RTPM platform. This is a hybrid role sitting at the intersection of sales, technology, operations, and customer success. The TPM translates field intelligence from technicians, account managers, and managed service customers into a prioritized product roadmap — then works directly with engineering and data partners to execute it. The ideal candidate brings hands‑on experience with sales or customer success, industrial monitoring platforms, a clear understanding of managed services business models, and a working knowledge of critical power equipment including UPS systems, battery strings, PDUs, and static transfer switches. KEY DETAILS Reports To: CEO Department: RTPM Location: Hybrid — ZAVTEK Portland Oregon office with periodic customer site visits Employment Type: Full-Time CORE RESPONSIBILITIES Define andmaintainthe RTPM product roadmap, balancing near‑term customer needs with long‑term platform scalability. Establish product vision, success metrics (KPIs), and release milestones in collaboration with leadership. Interviewcustomers and partners to fully definethe productvision and requirements. Conduct competitive analysis of monitoring and managed services platforms;identifydifferentiation opportunities for ZAVTEK. Translate field feedback from technicians, account managers, and customers into structured product requirements. Platform Development Oversight Author detailed product requirement documents (PRDs), user stories, and acceptance criteria for engineering teams. Drive theclientexperience — defining data visualizations, alert logic, trend views, and report templates. Oversee QA and user acceptance testing processes;validatethat released features meet field requirements. Serve as theinternal and externalproduct authority — the primary liaison between engineering, field operations, sales, and account management. Partner with account managers to support customer onboarding, platform demonstrations, and ongoing service reviews. Gather voice‑of‑customer (VOC) data through site visits, customer interviews, and service ticket analysis. Develop internal and customer‑facing product documentation, training materials, and release notes. Managed Services Alignment Ensure the RTPM platform supports and enhances ZAVTEK's managed services delivery model — including condition‑based PM dispatch, remote triage, and automated reporting. Define and refine SLA frameworks and alert escalation logic within the platform. Work with the operations team toestablishfulfillment workflows triggered by platform‑generated events. REQUIRED QUALIFICATIONS 5+ years of experience in product management. Demonstrated experience managing the full product lifecycle from concept through launch and iteration. Experience with or exposure to managed services environments —understandingofhow MSPs deliver, bill, and support recurring service contracts. Knowledge of critical power infrastructure: UPS systems (single- and three-phase), battery monitoring, PDUs, or STS units preferred. Strong technical writing skills — able to produce clear PRDs, user stories, and specifications independently. PREFERRED QUALIFICATIONS Background in or exposure to facilities, datacenter, or critical infrastructure industries. PMP, CSPO, or equivalent product/project management certification. Experience supporting sales teams in SaaS ormanaged servicesproduct demonstrations. #J-18808-Ljbffr