Managed Care Specialist

We are looking for a detail-oriented and customer-focused Air Logistics Healthcare Operational Care Specialist to support time‑critical, temperature‑sensitive shipments within our healthcare and life sciences network. In this role, you will monitor shipments end-to-end, proactively manage exceptions, and collaborate closely with internal teams, service partners, and airlines to ensure consistent, compliant, and high-quality service for our customers. This position is ideal for logistics professionals who thrive in fast-paced environments, demonstrate strong problem‑solving skills, and are passionate about delivering excellence in healthcare logistics. How you create impact Monitor and track healthcare and life sciences shipments through active alarm management and milestone verification Ensure all time- and temperature-sensitive shipments remain compliant throughout transit Communicate effectively with airlines, carriers, and service partners to resolve issues and maintain service standards Collaborate closely with Customer Service, CRMs, and Key Account Managers to maximize client satisfaction Identify, investigate, and escalate discrepancies or service disruptions, keeping management and customers informed Manage inbound bookings and operational inquiries through shared mailboxes and phone communication Maintain accurate shipment documentation in compliance with country regulations, GDP, and ISO requirements Support quality control processes by identifying gaps and recommending service or productivity improvements Utilize internal systems (including Quick Enterprise systems and QuickTrac) to ensure operational accuracy Promote teamwork, professionalism, and adherence to company policies and training requirements Shift: Monday to Saturday (Thursday & Sunday off) 2 pm to 10 pm (Saturday 4 pm to 12 am) What we would like you to bring 2+ years of experience in air courier, freight forwarding, or logistics operations (healthcare or cold chain preferred) Strong understanding of time‑critical, temperature-controlled, or biopharmaceutical shipments Proficiency in MS Office and logistics operating systems; strong written and verbal English skills required Ability to work under pressure with flexibility for off‑hours schedules, including evenings or holidays as needed IATA Dangerous Goods certification and second‑language fluency are strong assets Benefits We offer a dynamic global work environment with opportunities for training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Job requires U.S. work authorization without employer sponsorship. This position is not eligible for employment visa sponsorship. Artificial Intelligence tools may be used to assist in specific processes. Final hiring decisions are made by human reviewers. Equal Employment Opportunity (EEO) Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, protected activity, and makes reasonable accommodations for disabled applicants and employees. #J-18808-Ljbffr