Community Manager - 205 Race Street, Philadelphia, PA

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Overview 

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston  and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). 

Established in 1925, Rose Associates possesses a century of  real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! 

Embark on an exciting journey as we look for a skilled and dynamic leader to fill the role of Community Manager. Your responsibilities include overseeing leasing activity, ensuring resident satisfaction, optimizing financial performance, and mastering regulatory compliance. Collaborate with the team to achieve property goals set by upper management, maximizing occupancy and profits while enhancing the property's reputation and market value. This opportunity is your ticket to an impactful career in property management, where you will be the face of our residential community, fostering positive relationships with residents and contributing to the overall success of our vibrant living spaces. 

Essential Job Functions 

• Engage with community owners, upper management, internal team members, and business partners promptly and accurately to enhance client satisfaction, facilitate project completion, and stay informed about day-to-day community operations.
• Manage and take part in the lease enforcement process by reviewing and approving prospective resident applications and lease renewals, performing regular apartment inspections, adhering to proper notice requirements, executing eviction procedures when necessary, and enforcing the imposition and collection of allowable late fees and other charges as outlined in the lease terms.
• Lead the implementation of sales, marketing, and operational initiatives to meet budgeted occupancy and customer retention objectives.
• Maintain an expert level of competitive marketplace intelligence to collaborate with the marketing team to execute effective marketing strategies.
• Supervise programs for resident retention, lease renewals, and leasing to ensure maximum occupancy is maintained.
• Communicate with residents in a timely manner to address their concerns effectively.
• Collaborate with internal departments such as compliance, leasing, and accounting, including reviewing all lease packages for both current and potential residents.
• Provide guidance, establish goals and objectives, and oversee scheduling for Resident Managers, office, building, and leasing staff, fostering a positive and collaborative work environment.
• Recruit, train, and lead a unified team to ensure streamlined community operations.
• Enforce compliance and communication of policies and procedures for residents and internal team members, exceeding survey, audit, review, and inspection expectations.
• Conduct regular community inspections to identify maintenance issues, oversee building operations and systems maintenance, coordinate preventive maintenance work, and identify and coordinate vendors for repairs, construction, and capital improvements with the Resident Manager.
• Supervise ongoing construction for new buildings.
• Negotiate service contracts and ensure adherence to contractual obligations.
• Be available after-hours for emergencies, resource coordination, and implementation of corrective action.
• Ensure proper insurance requirements are met, report liability and property incidents to upper management, and submit necessary paperwork.
• Contribute to the preparation and adherence to operating budgets and forecasts, generating Monthly Variance Reports, Utility Consumption Reports, and other required reports.
• Analyze income and expense patterns, providing recommendations to upper management, and implement strategies to enhance financial performance wherever possible.
• Process invoices through the AP system and manage vendor payments.
• Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
• Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications: 

• Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience.
• A minimum of 5 years of multifamily residential community management experience.
• Proficiency in navigating computers and community management software, to include Microsoft Office include iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting, and reporting, including strong financial skills with knowledge of GAAP.
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
• Work authorization (required)
• Must be available to work weekends (Saturdays and Sundays) as needed.

In addition to base compensation, significant incentive pay and full benefits packages are available. 

Annual salary range - $85,000 - $95,000