IT/Help Desk Support Internship

Job Title IT/Help Desk Support Internship Company Overview Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. As a worldwide leader in its sector, Safran Aero Boosters designs, develops and produces modules, equipment and test cells for aircraft and space engines. Based in Belgium, Safran Aero Boosters has two subsidiaries in the United States and employs 1,700 people. Reference Number View phone number on click.appcast.io Job Details Domain: Performance and Support Job field / Job profile: IT - User support technician Job title: IT/Help Desk Support Internship Employment type: Internship / Student Contract period: 3 Months Professional category: Student Part time / Full time: Full-time Job Description Attention Juniors and Seniors, we invite you to explore a career in the aerospace industry at Safran Test Cells. Safran Test Cells is an aerospace engineering company responsible for the design and supply of aero-engine test facilities and test equipment. We are a subsidiary of Safran Group, an international high-technology group and tier-1 supplier of systems and equipment in the Aerospace and Defense markets. Operating worldwide, Safran has 100,000+ employees. In 2026, Safran has once again reaffirmed its position among the world's leading innovators, ranking 45th globally—a result that highlights the strength of the Group's innovation strategy on a global scale. Internship description: Working under the direction of the IT Manager, the Help Desk Support Intern is responsible for providing level I support to employees at Safran Test Cells. This is done through the setup of computers and equipment, desk phone support, and user hardware and software issues. The Help Desk Support Intern will contribute to organizational efforts by ensuring employee network access, which includes assisting with password resets, network drives, Internet and VPN. This is for our Summer Internship Program, starting June 3rd 2026 - August 21st 2026. Responsibilities Serve as the first point of contact for internal users seeking technical assistance in-person, over the phone or by email. Receive, assign, prioritize, document and actively resolve requests in Safran Test Cells' tracking system. Provide Level I support to resolve incidents and complete service requests including troubleshooting and upgrading computer hardware, software, and computers. Install, configure and maintain new computers, phones, server applications and desktop hardware. Install Windows updates and validate virus protection. Perform troubleshooting of workstations, laptops and associated systems through diagnostic techniques and pertinent questions. Direct unresolved issues to the next level of support personnel. Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods and procedures. Manage user accounts, permissions, emails and anti-virus. Candidate Skills & Requirements Currently enrolled in Computer Science, Information Technology program or related degree. Knowledge of Customer Support is a plus. Must be a Junior or Senior in college at time of internship. Demonstrated working knowledge of Windows 10 and MS Office Suite. Ability to explain technical concepts and procedures to non-technical users. Demonstrated knowledge of computer security procedures and protocols. Knowledge in rebuilding workstations (Hardware and Software) and all aspects of troubleshooting computer systems. Self-motivated, driven, organized, detail oriented, able to multi-task, prioritize and excel in a fast-paced environment. Strong communication skills both verbal and written with a proven ability to be assertive yet approachable delivering a positive experience with coworkers and management. Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality and monitors own work to ensure quality is met. Comfortable following written instructions for system configuration and testing. Ability to determine computer problems and to coordinate hardware and/or software solutions. This role is in-office / onsite, therefore requires reliable transportation to and from the office, Monday through Friday. Annual Salary $25 Job Location North America, United States, Minnesota, Minneapolis 651 Campus Drive MN 55112 New Brighton Other Information ITAR Controlled Position: Yes #J-18808-Ljbffr Safran Group