Field Service Technician
$19 - $21 per hourAA2IT
CompuCom Technician
Position is currently a 90-day contract-to-hire. Candidates should be prescreened to confirm that they fit the below requirements listed. Transition rate upon full time hire to CompuCom will be a maximum of $19.00/hr - $21.00 / hr for entry level technicians with benefits. Please make sure you set that expectation up front.
• Need 1 resource to perform Break & Fix work during Mon-Fri 9am to 6pm
• Will need to be available to work O/T as requested
• Will be required once trained to serve in the on call rotation
• Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's)
• Technician will travel to each client's location
• Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
• Works under general supervision of the assigned FSM, Field Service Mgr.
• Minimum Requirements:
- 3 years plus supporting Desktops, Laptops and Printers. and servers
- 3 years plus with customer service experience
- 3 years plus with field service experience
- Needs Reliable Transportation while working in the "home " NYNY Service city
- Must live in or be willing to travel into and work in NYC. When working in NYC can utilize mass transit
- All mileage, tolls, parking due to CC activity will be reimbursed accordingly and per policy
- Able to work a weekend shift, staggered or late shifts possibly including evenings and/or weekends
- Personable as they will be interacting with a wide range of users and environments
- Can work on a ladder of lift and are able to lift up to 50lbs.
- Should be willing to work from a ladder/lift
- Should be willing to perform work in clients homes
- Able to work from a bent, crouched, or kneeled position
- Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
- Laptop (CC provided)
- Basic Hand Tools
- Possess a valid driver's license
- Must pass both a background and Drug screen
Must have 1 Certification:
- CompTIA A+
- OEM Printer Warranty Certifications, focus on Client and Lexmark
- OEM Laptop/Desktop Warranty Certifications, DELL, Client and Lenovo
- Server experience would be a bonus
- Networking knowledge
Vacancy posted 3 days ago
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