Enrollment Services Specialist

ENROLLMENT SERVICES SPECIALIST

ADMISSIONS

Concordia University, Nebraska, an institution of The Lutheran Church-Missouri Synod, believes, teaches, and confesses that the Holy Scriptures are the inspired, inerrant, and infallible Word of God. As people called by the Holy Spirit through the Gospel to saving faith in Christ Jesus, the Word of God guides all we do in leading, teaching, and learning. Concordia equips students for lives of learning, service, and leadership in the home, church, and world.

Come and belong...join our team of passionate service leaders!

Concordia University is needing an Enrollment Services Specialist who wants to be a part of this mission . The main campus (and this role) is located in Seward, Nebraska. If you thrive in a Christian atmosphere and community-driven environment, you will enjoy Concordia University's community feel. If you want to learn more about Concordia University, Nebraska, please visit

Position Purpose:

The primary purpose of this position is to support the Admissions Office by greeting guests and answering phones, along with general office duties such as mail, fielding general inquiries from prospective students, and assisting the Guest Experience Coordinator. This is a part-time position.

Responsibilities:

1. Greets, assists, and manages all guest visits to campus; displays a warm, welcoming and caring personality that leaves a lasting impression.
2. Prepares for guests by learning names, hometowns, Concordia connections, and interests in advance of the visit whenever possible. When possible, researches alumni connections to their school or congregation and mentions connection.
3. Manages diplomats (student workers),with primary functions being co-lead in the interviewing and hiring decision, training and orientation. Also monitor daily work to ensure all campus visitors have quality experiences.
4. Answers all incoming phone calls and email communications in a professional manner; with an ability to answer general questions about Admission and the University.
5. Opens, sorts, and delivers incoming mail and correspondence; prepares outgoing mail for delivery under direction of Assistant Director of Undergraduate Operations, including preparing the mail that queues up daily in the CRM.
6. Manages the guest welcome area including drinks, coffee, displayed material, and overall cleanliness. Purchases hospitality consumables on P-card account. Orders Pepsi product restock as needed.
7. Assists Guest Experience Coordinator in guest welcome lanyards, Visit Day folders, creating personal guest schedules, and other visit materials.
8. Serves as back-up on all Admissions data entry processes and duties in the CRM and Banner recruitment programs.
9. Monitors inventory of swag materials and orders restock of recruitment materials via XJT. Monitors and orders general office supplies.
10. Other duties as assigned.

Qualifications:

Education-

• High School Graduate

Experience-

• Previous office, guest experiences, and administrative experience.

Certifications-

• Valid driver's license

Proficiencies-

• Proficiency in the use of software applications including Microsoft applications, databases, spreadsheets, and word processing required.
• Excellent verbal and written communication and organization skills.
• Ability to work with a diverse group of guests and situations.
• Able to work independently to achieve position requirements, while supporting a larger team.

Special Position Requirements:

1. Organizational, verbal, and written communication skills.
2. Attention to detail and ability to multi-task.
3. Ability to maintain confidentiality of records and information.
4. Ability to work independently and follow written and verbal instructions.
5. Able to communicate professionally with a diverse constituency both on and off campus.
6. Committed to an environment of encouragement, teamwork, and excellence within a Christian University.
7. Responsible for creating an environment that is consistent with the values of the University and fosters the development of students. This environment is one that is designed to build a positive character and foster Christian faith formation.
8. Demonstrate character qualities of enthusiasm, courtesy, flexibility, integrity, gratitude, kindness, self-control, perseverance, and punctuality.
9. Able to work within a culture of teamwork with emotional stability and positive words/actions.
10. Be professional and courteous in dealing with students, families, faculty and staff, and the general public.
11. Values and beliefs aligned with The Lutheran Church-Missouri Synod.
12. Must follow security policies that correspond to the level of sensitivity of the data they handle.
13. Should promptly report any security concerns or incidents to designated personnel.
14. Maintain security and patching of personal devices connected to the institutional email.
15. Maintain high standards for institutional, staff, faculty, employee, and financial data used for business operations.