Patient Registrar III

Location Address: 8200 Constitution Avenue NE Albuquerque, NM 87110-7656 Compensation Pay Range Minimum Offer $15.60 | Maximum Offer $22.12 Now Hiring: Patient Registrar III Summary The Registration Services Associate III acts as the Experience Ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. Type of Opportunity: Part time | Exempt: No | Job is based: PMG - Kaseman | Work Shift: Days (United States of America) Responsibilities Customer Service and Caring Practices: Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety. Address and attempt to appropriately resolve complaints in the moment by using key words at key times. First line resolution to assist consumers with concerns. Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays. Encounter Components: Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; Kiosk concierge performance Demographic data Insurance critical elements Use of online tools to validate eligibility and provide estimates as requested. Provides informed dialogue with patients and patients representatives regarding E-signature documents, offering printed copies at each interaction. Able to answer questions regarding hospital and departmental operation, policies and procedure including but not limited to Provider Based Billing. Knowledge command of in-network dependencies with multiple payors. Responsible for routine maintenance and cleanliness of the Kiosk. Immediately opens tickets for any downtime and escalates to MSO or other site leadership. Patient Access: Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Follows team and same day appointment guidelines. Monitors daily patient schedule for accuracy, anticipate errors and take corrective action. Identifies no show patients and uses EOD status. Follows No-Show workflows to take appropriate step for notifying the patient and/or the clinical team as to the patient’s status. Manage patient relations in regard to late arrival for pre-scheduled appointments. Explore all options to resolve the situation while maintaining effective and customer focused communication. Provide customer service to our patients and their visitors before, during and after their appointment or interaction with Presbyterian Medical Group. This may include pre-registration activities. Financial Accountabilities: High accuracy at registration to drive first pass yield on claims and reduce rework. Follows PMG cash handling policies and balances daily. Obtaining a prior authorization, referral and prior notification when applicable. Collects identified patient financial obligation amounts including residual balance, if applicable. Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center. Qualifications High school or equivalent. Experience: Two years experiences in Healthcare or customer service field with significant customer service experience. Must be able to demonstrate competency in scheduling and registration. Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class. Abilities: Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not‑for‑profit healthcare system of nine hospitals, a statewide health plan and a growing multi‑specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees – including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services #J-18808-Ljbffr