Senior Engineering Manager, Platform Delivery

Role Description

As a Senior Engineering Manager of the Delivery team, you will lead a team responsible for improving the reliability, speed, and usability of Upstart’s software delivery platform. Your focus is execution. You will drive high-impact improvements to developer workflows, reduce friction in the path to production, and ensure systems are scalable, observable, and easy to operate.

You will partner closely with platform, SRE, and product engineering teams to advance a self-service delivery model where engineers can build, deploy, and operate services with minimal manual coordination.

This role is suited for a hands-on leader who brings strong technical judgment, drives consistent execution, and builds high-performing teams. You will balance near-term delivery with incremental platform improvements that make software delivery more predictable and reliable across the organization.

How you’ll make an impact

• Lead a team delivering critical improvements to engineering velocity and system reliability.

Team Leadership and Execution

• Manage and develop a team focused on CI/CD, service lifecycle tooling, and developer experience.
• Drive execution against clear priorities with consistent, high-quality delivery.
• Establish strong engineering practices across reliability, testing, and observability.
• Build a culture of ownership, continuous improvement, and pragmatic decision-making.

Delivery Platform Evolution

• Improve build and deployment workflows to increase speed and reduce friction.
• Drive adoption of standardized deployment patterns across services.
• Simplify and modernize delivery infrastructure while maintaining stability.
• Ensure systems are scalable, secure, and resilient.

Developer Experience and Self-Service

• Enable self-service workflows for service creation, deployment, and platform integrations.
• Reduce manual coordination, support tickets, and reliance on tribal knowledge.
• Partner with stakeholders to identify pain points and prioritize high-leverage improvements.
• Contribute to the engineering portal as the central interface for service lifecycle operations.

Reliability and Operational Excellence

• Embed observability and operational standards into delivery workflows.
• Ensure systems support safe, auditable, and predictable releases.
• Reduce toil and improve system health through targeted improvements.

Qualifications

• 5+ years of engineering management experience.
• 7+ years of experience in software engineering, DevOps, or platform engineering.
• Strong technical background in CI/CD systems, cloud infrastructure such as AWS, and distributed systems.
• Ability to define clear team charters and execute with speed and alignment.
• Track record of hiring, mentoring, and retaining high-performing engineers.
• Execution-focused leadership with a track record of predictable delivery.
• Technical depth to guide architectural decisions and trade-offs.
• Systems thinking across reliability, scalability, and developer experience.
• Strong cross-functional collaboration.

Preferred Qualifications

• Experience with managing large-scale CI/CD systems such as Jenkins or GitHub Actions.
• Experience building or improving self-service developer platforms.
• Familiarity with microservices architectures and service lifecycle management.
• Experience supporting platform or architectural transitions.
• Strong product mindset when building internal tools.

Position location

This role is available in the following locations: Remote - US

Time zone requirements

The team operates on the East/West coast time zones.

Travel requirements

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year.
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees.
• Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose.
• Health Savings Account contributions from Upstart for eligible plans.
• Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage.
• Paid time off, sick and safe time, and company holidays.
• Paid family and parental leave to support caregiving and major life moments.
• Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving.
• Employee Assistance Program (EAP) offering mental health support and life-centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service.
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

Company Description

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.