Inside Sales Team Leader

Inside Sales Team Leader

Our Client relies on a fast moving, high performing Sales Team with a People First mindset to drive company growth. The Inside Sales Team Leader role will grow and maintain a book of business accounts and keeping their loyal customer base happy!

Purpose of Role

To manage their Inside Sales department, including setting and achieving Sales Targets and KPIs. This is a strategic role that includes motivating and leading their Sales Team while ensuring Sales Reporting is conducted in a timely manner, along with developing strategies with management around achieving aggressive revenue growth targets.

Core Responsibilities Outline

Responsible for the KPIs of the Inside Sales team, including motivation for the team to hit those targets and adjusting where necessary. Targets as shown by the weekly Sales PPT & Sales huddles. 30 Minute Response Time. Phone Answering Speed (3 seconds). Work in conjunction with HR on the hiring and training of new team members. Coaching and onboarding will be your responsibility, HR will be available to assist as a resource. Development and implementation of an effective daily time zone. Oversee Sales Reporting including the weekly Sales PPT & Monthly Sales Reporting. Create strategic plans for the future of the Inside Sales Team when necessary.

Manage & Oversee

Inside Sales Processes. Customer Support Metrics. Inbound & Outbound Call Quality/Coaching. New Team Member Onboarding. Team Member Task/Quote Management.

KPI's

Team Sales. Team KPIs. Overall Sales Order Accuracy. Phone Answering Speed. Team NPS.

Requirements

Bachelor's Degree. Minimum of 5 years of leadership experience. Minimum of 3 years of inside sales experience. Business to Business Sales experience required Proficient in Excel. Customer Oriented.

Perks

Great medical, dental & vision benefits. 401(k) matching program. Paid time off, and paid holidays. Team-first mindset. Career growth opportunities.