Rooms Manager

The Rooms Manager is the seasonal leader of the rooms division across Trailhead Lodge and The Outpost, with management of the front office and housekeeping operations as the primary duty of the position. During the peak operating season - when The Outpost is open and combined occupancy is at its highest - the Rooms Manager directs the front desk, guest services, and housekeeping teams; sets and upholds service and cleanliness standards; and owns the day-to-day guest experience across both properties. This is a temporary, salaried-exempt appointment for a defined season; it is a genuine management role, not a relief or coverage position.

Seasonal Engagement & Scope

• Defined term. This position is engaged for a fixed seasonal period. Start and end dates are set in the offer; the appointment concludes at the end of the season with no expectation of continued employment beyond the stated term unless separately offered in writing.

• Two-property responsibility. The Rooms Manager carries rooms-division leadership for both Trailhead Lodge (year-round, full-service) and The Outpost (seasonal), coordinating staffing, standards, and guest recovery consistently across the two.

• Peak-season leadership. The role exists to put experienced management over the rooms operation during the highest-volume stretch of the year, when both properties are active and the front-of-house and housekeeping teams are at full seasonal headcount.

Essential Duties & Responsibilities

People Management & Supervision

• Serve as the primary on-site manager of the rooms-division staff across both properties, including front desk / guest services agents and housekeeping / room attendants.

• Interview, select, and onboard seasonal rooms-division staff; make hiring decisions and recommendations that are given particular weight by ownership and the General Manager.

• Direct, schedule, and assign the daily work of two or more full-time employees (or their full-time equivalent) across the front office and housekeeping teams.

• Train, coach, and evaluate staff performance; document and administer corrective action, and make discipline, retention, and termination recommendations that are given particular weight.

• Approve time, manage labor to seasonal demand, and control rooms-division payroll within budget.

Front Office & Guest Experience

• Own the arrival, in-stay, and departure experience; set front-desk service standards and ensure they are met consistently at both properties.

• Lead guest service recovery - resolve escalated guest concerns, make on-the-spot service decisions, and protect the property's reputation and review scores.

• Oversee reservations accuracy, room assignments, group and event room blocks, and coordination with the La Colina / F&B team at Trailhead and with sales and events.

• Manage the property-management system (StayNTouch / SNT), ensuring accurate folios, rates, and guest data.

Housekeeping & Room Quality

• Direct daily housekeeping operations and room-attendant assignments; set and inspect to cleanliness and presentation standards across both properties.

• Establish par levels and manage ordering of guest supplies, linen, and amenities within budget.

• Coordinate room turns, deep cleans, preventive maintenance hand-offs, and out-of-order/room-status tracking with Property Operations.

• Conduct routine quality inspections and hold the team accountable to brand and ownership standards.

Systems, Reporting & Administration

• Monitor occupancy, ADR, and rooms-division labor and expense against budget; flag variances and act on them.

• Produce shift, occupancy, and housekeeping reporting as required by the General Manager and LHR.

• Uphold safety, security, key-control, and lost-and-found procedures, and ensure staff are trained on them.

• Carry out other duties consistent with the management of the rooms division as assigned.

Supervisory Responsibility

This is a management position. The Rooms Manager's primary duty is the management of the rooms division. The Rooms Manager customarily and regularly directs the work of two or more full-time employees (or their full-time equivalent) across the front office and housekeeping teams, and has the authority - or makes recommendations given particular weight - to hire, fire, discipline, assign, schedule, and evaluate those employees. Routine non-exempt tasks (covering a front-desk shift, assisting with a room turn) are performed only incidentally and do not displace management as the primary duty of the role.

Requirements

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.


We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.