Transportation Specialist

Transportation Specialist

Long Island City - Long Island City, NY

Overview

Salary Range $24.73 - $27.48 Hourly Position Type Full-Time Non-Exempt

Description

Title: Transition Specialist/Data Entry Assistant Unit: RISE – Transitional Services Reports to: Community Operations Supervisor Status: Full Time; Regular; Non-Exempt

Salary:

Location: Long Island City Schedule: 35 hours per week (various shifts)

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation's preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.

Position Summary:

The Transportation Specialist/Data Assistant (TS/DA) plays a key role in supporting the RISE Transitional Services team by providing reliable transportation for participants returning to the community and ensuring timely, accurate data entry and administrative coordination. Under the supervision of the Community Operations Supervisor, the TS/DA conducts participant pickups from NYC Department of Correction (NYDOC) and NYS Department of Corrections and Community Supervision (NYDOCCS) facilities, escorts participants safely to The Fortune Society or other designated community-based organizations and ensures all transportation and service records are accurately maintained.

When not performing transportation duties, the TS/DA supports pre-release data entry processes, including entering service plans into CaseWorthy, updating trackers, and maintaining organized documentation. This position requires strong communication skills, attention to detail, and a commitment to Fortune's mission of promoting successful community reentry.

Core Competencies: Mission and Fit: Embodies Fortune's mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune's core value that none of us should be measured against the worst things we have done.

Operational Excellence: Demonstrates strong attention to detail, adherence to established procedures, and commitment to consistent, high-quality service delivery in both field and data management tasks.

Data Integrity and Accountability: Maintains accuracy, confidentiality, and timeliness in all data entry and reporting responsibilities. Demonstrates reliability and ownership in ensuring data supports program compliance and outcomes.

Participant-Centered Service: Provides professional, courteous, and compassionate support to participants and partners. Represents Fortune with integrity while balancing empathy with professional boundaries.

Essential Duties and Responsibilities:

• Conduct participant transport and pickups from NYCDOC or NYSDOCCS facilities to Fortune's community office(s) or partner organizations.

• Coordinate with DOC staff to obtain required Gate 1 passes, ensure safe participant release, and complete all required documentation.

• Ensure participants are informed about Fortune's services and supported with necessary resources and referrals during and after transport.

• Schedule and track all pickups using Fortune's Outlook calendar and Transport Hold Tracker; attach relevant documentation (e.g., RIDE forms, DOC notifications).

• Maintain accurate transportation logs, update participant status in CaseWorthy, and submit all related reports promptly.

• Provide administrative support by collecting, reviewing, and entering pre-release service plans into CaseWorthy and other data systems.

• Create or update participant profiles, service enrollments, and assessments in CaseWorthy according to established program protocols.

• Upload scanned documents and maintain organized electronic and physical records of participant files.

• Conduct monthly file reviews and assist with discharges by verifying client statuses and ensuring closure documentation is complete.

• Assist with the weekly upload of the DOC In-Custody List to CaseWorthy, ensuring data accuracy and system synchronization.

• Support program logistics and interdepartmental errands, such as delivering documents or materials to stakeholders, as assigned.

• Build and maintain positive working relationships with internal teams and external partners to ensure seamless participant support.

• Uphold confidentiality, professionalism, and Fortune's standards of service always.

• Perform other duties as assigned.

Qualifications

Qualifications:

• High School Diploma or GED required.
• Experience providing services to individuals involved in the criminal legal system is strongly preferred.
• Strong administrative, organizational, and time management skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Strong verbal and written communication skills.
• Must have a valid driver's license and maintain a clean driving record.
• Ability to work flexible hours based on program needs, including early morning or occasional weekend assignments. Bi-lingual in English and Spanish a plus.
• Demonstrated professionalism, initiative, and sound judgment in dynamic environments.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.