Mobile Device Engineer

Role: Mobile Device Engineer

Schedule.
M-F, 8:30 AM - 5:00 PM or as needed for escalations


Job Description:
The Mobile Engineer will be responsible for supporting and maintaining smartphone and tablet-based solutions for the Customer. The engineer should have experience with Apple/IOS devices, Apple systems such as Apple Business Manager (ABM), Apple Developer Enterprise program, iCloud, and provisioning & support activities. Experience with iOS development is a plus but not necessary.
Experience with Mobile Device Management systems such as Microsoft Intune and Workspace One UEM (AirWatch) is required. Candidate should have some experience working in a highly secure environment and be comfortable navigating VPN and firewalled systems.


Ability to think constructively and communicate technology conversion effort steps is required. Strong written communication skills and ability to work in an interrupt-driven environment is a must.


Android device experience a plus. Additional experience with Windows systems and/or SCCM a plus.


Role Responsibilities:

• Use Microsoft Intune and Workspace One to manage end-user devices, including:

• Defining and assigning device policy
• Importing and assigning software packages
• Device reporting

• Perform 2nd and 3rd - level troubleshooting - resolving device provisioning issues, software and policy deployment issues, and handling user issues
• Coordinate and advise level-1 support groups
• Coordination with logistics vendor for installations and field service calls
• Create documentation for configurations and support procedures
• iOS Beta and General Release testing

Requirements and Experience:

• Experience with Mobile Device Management systems (Intune, Workspace One/AirWatch preferred, though others are acceptable) and iPhone management
• Deep knowledge of Apple's ecosystem (iOS and Macs), iOS troubleshooting and maintenance, including Apple's Device Enrollment Program (DEP), aka Apple Business Manager
  Experience creating custom iOS/Mac Mobile configuration payloads is a must
• Experience with provisioning iOS Devices at scale and using automation tools like Apple Configurator, APU (Apple Provisioning Utility), iOS/Mac Shortcuts, and Automator Workflows for iOS is a big plus
• Understanding of iOS Enterprise Developer Account Management is a plus
• Experience with remotely troubleshooting WiFi and cellular connectivity issues
• Experience working in a secure environment (navigating firewalls and VPNs)
• Knowledge of how device and software certificates are used and applied
• Minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.)
• Good communication skills (documentation skills a plus)
• Ability to diagnose and troubleshoot technical issues in an enterprise environment
• Knowledge of computer architectures, mobile devices, and peripheral products
• Ability to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at View email address on click.appcast.io.

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