Director - Front of House

Front of House Director – Chick-fil-A North Dupont Hwy Department: Leadership Reports To: Senior Leadership Team (GM & AGM), Owner/Operator Location: Chick-fil-A North Dupont Hwy Hourly Pay Range: $23.00-$26.00 Date Revised: November 2025 Position Summary The Front of House (FOH) Director plays a vital leadership role in delivering Chick-fil-A’s renowned hospitality experience. This individual oversees all Front of House operations—including the Front Counter, Drive-Thru, Dining Room, and Third-Party/Delivery channels to ensure exceptional guest service, operational excellence, and team member engagement. The FOH Director develops, coaches, and empowers the FOH leadership team to achieve performance goals and uphold Chick-fil-A’s mission to "Be the most caring company in the world." Key Responsibilities Leadership & Culture Champion Chick-fil-A North Dupont Hwy’s Vision, Mission, and Values in every guest and team interaction. Model servant leadership and create a culture of genuine care, positivity, and teamwork. Lead by example, demonstrating professionalism, humility, and consistency under pressure. Build an environment of trust and respect between Team Leaders, team members, and guests. Guest Experience & Service Excellence Oversee all guest-facing operations, ensuring the highest levels of hospitality, speed, accuracy, and order fulfillment. Ensure consistent execution of the Core 4 behaviors , 2nd Mile Service , and HEARD guest recovery model . Proactively address guest feedback and implement solutions for recurring service issues. Partner with the General Manager & Assistant General Manager to monitor guest experience metrics (order accuracy, speed of service, satisfaction scores). Drive initiatives to improve guest engagement and enhance the in-restaurant and drive-thru experience. Team Development & Training Lead and develop FOH Team Leaders and Team Members through regular coaching, 1:1 check-ins, and performance feedback. Partner with the Senior Leadership Team to maintain a strong training culture and onboarding process for FOH roles. Promote accountability for team performance, professionalism, and adherence to brand standards. Support the recognition and celebration of team achievements and milestones. Assist in leadership development and succession planning for future FOH leaders. Operational Oversight Maintain a clean, organized, and guest-ready Front of House environment at all times. Oversee daily shift execution, ensuring proper staffing, breaks, and labor management. Support scheduling, inventory control, and labor budgeting for FOH operations. Partner with BOH leaders to ensure smooth communication and teamwork across the restaurant. Ensure compliance with all health, safety, and food handling standards. Execute safe daily critical checks and ensure operational readiness during all dayparts. Financial Stewardship Manage FOH cost control measures including waste, labor, and product utilization. Maintain cash handling procedures, deposits, and register accountability. Contribute to the achievement of overall restaurant profitability and performance goals. Administrative & Communication Attend and contribute to leadership meetings. Communicate clearly with the General Manager and Operator regarding performance updates, operational issues, and opportunities for improvement. Utilize internal communication platforms (OneClick, iMessage, etc.) to share updates and ensure team alignment. Expectations & Standards Uphold Chick-fil-A’s standards for professionalism, punctuality, and appearance. Demonstrate a proactive, problem-solving mindset. Be available for flexible scheduling, including early mornings, nights, weekends, and holidays as needed. Maintain composure in high-pressure situations and lead the team through challenges with positivity. Deliver consistent, high-quality results with integrity and intentionality. Required Qualifications Minimum 2 years of leadership experience in quick-service, hospitality, or retail operations. Open Availability including Saturdays Strong understanding of Chick-fil-A’s service standards and brand culture. Excellent interpersonal, coaching, and communication skills. Ability to motivate and lead a diverse team in a fast-paced environment. Proven track record of delivering high guest satisfaction and operational performance. Preferred Qualifications Chick-fil-A leadership or Team Leader experience. Familiarity with Chick-fil-A brand standards and values ServSafe Certification a plus (will eventually be required). Experience leading Drive-Thru or multi-lane operations. Benefits Competitive pay based on experience Performance-based bonuses Leadership development and growth opportunities within the organization Meals provided during shifts Sundays off Paid time Off (10 days) Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr Chick-fil-A