Fraud Team Administrator

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Fraud Team administrator to work a Hybrid from our Oyster Point office, located in Newport News, VA.

The Administrator is an entry-level role that provides foundational experience in multiple team functions within the Fraud and BSA/AML department. This position supports all aspects of the BSA and Fraud Department, serving as a primary contact for internal and external communications. The Administrator supports team operations by handling security footage investigations, managing correspondence, and performing essential tasks to ensure team efficiency and compliance.

Essential Functions, Duties, and Responsibilities:

• Reviews and manages investigations related to security camera footage.
• Serves as the primary contact for phone, email (Outlook triage of all inboxes), and regular mail communication.
• Receives and distributes NCUA complaints to appropriate team members.
• Creates and distributes Reg E letters in accordance with regulatory requirements.
• Acts as a proxy for Analyst roles within the team to promote efficiency and support team operations.
• Assists in the intake, triage, and distribution of work items and tasks.
• Actively participates in team meetings and collaborative channels to ensure operational alignment and adherence to departmental goals.
• Trains in BSA/AML and Fraud operations across multiple systems.
• Develops and maintains knowledge of LFCU products and services.

Qualifications:

• High school diploma or its equivalent required.
• One year of experience in a financial institution in an operational or member facing position required.
• Associate’s degree in a related field or relevant coursework in business, finance, or criminal justice preferred.
• Completion of or active pursuit of relevant certifications (e.g., Certified Fraud Examiner, VISA certifications, or other fraud-prevention credentials). Certifications must be earned within 6 months of hire into the position if not already in place.
• Proficient in analyzing data across multiple systems.

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.