IT Field Service Technician

Duration: 4 Months – Possibility to convert Temp to hire Job Overview The IT Service Delivery will be responsible for ensuring that client-related technical issues are resolved in a quick and proper manner. This position will require significant interaction with internal clients, IT associates, and third‑party service providers. Position requires a strong bias towards service, quality, and customer satisfaction. Key Responsibilities Understands basic user technology issues and provides solutions based upon basic proven methods. Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and presents recommendations that meet user needs and comply with established standards. Interacts with clients to process basic service requests or resolve basic technical problems. Replaces and rebuilds hardware components as needed. Installs/removes/configures basic software applications. User account administration. Procurement in accordance with corporate guidelines. Compliance with purchasing licensing guidelines. Ensures compliance with system patching & AV requirements. General network, telecom & server support. Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required. Responds directly to clients regarding routine requests in a timely manner. Typical hours of work, Mon‑Fri, first shift with potential for longer hours depending on need. Must be able to work non‑standard hours (weekends, evenings, nights) as needed. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Good understanding of computer systems validation is desired. Qualifications Associate degree in Computer Science or related discipline. Equivalent work experience or certifications will be considered. Minimum of 1 year relevant direct technical support experience preferred. Must have excellent understanding of personal computers, peripherals & associated accessories. Solid understanding of personal computing applications (MS‑Office 365, Teams, Visio, Outlook, etc.). Working knowledge of networks and server infrastructure. Good working knowledge of business applications. Employment Details Seniority level: Entry level Employment type: Contract Job function: Information Technology Industry: Retail #J-18808-Ljbffr