Operations Manager

Join the Nashville Banner as Operations Manager The Nashville Banner is a nonprofit newsroom delivering community-informed journalism that engages and empowers people across Middle Tennessee. As the Banner embarks on a three-year initiative to double the size of our news organization, we’re seeking an entrepreneurial‑minded Operations Manager to build the systems, processes and infrastructure that will enable our organization to grow intentionally while remaining efficient, collaborative and mission‑driven. Working across every department, the Operations Manager will strengthen the Banner’s organizational infrastructure — from people and workplace systems to financial administration and processes — ensuring staff have the support, tools and resources they need to do their best work. This person will partner closely with leadership to translate strategy into effective day‑to‑day operations while building a strong foundation for the Banner’s continued growth. Location: Nashville, TN (Remote within the Nashville area) Reports to: Chief Development Officer, with organization‑wide responsibilities and a dotted‑line relationship to the President on human resources. Salary: $70,000-$80,000 Benefits: Medical, dental and vision insurance; unlimited paid time off; paid holidays; remote work flexibility; supportive, collaborative team culture with room for growth. About the role The Operations Manager is responsible for overseeing and strengthening the Nashville Banner’s organizational operations, ensuring our people, systems, and processes are high‑performing, sustainable, and built to scale. You’ll work closely with leaders across the newsroom and development teams to improve workflows, support staff, manage organizational operations, and build the infrastructure needed for the Banner’s continued growth. This role blends strategic thinking and hands‑on execution with the goal of creating an organization that is efficient, scalable, and well‑positioned to achieve its long‑term mission. Job Responsibilities What you’ll do People & Human Resources Lead day‑to‑day people operations, including recruiting coordination, onboarding, off‑boarding, benefits administration and employee records. Maintain, improve and in some cases create HR policies, documentation and internal resources, including the employee handbook and job descriptions. Support managers and staff on HR processes while helping foster a collaborative, inclusive and high‑performing workplace. Coordinate performance review cycles and help ensure compliance with employment policies and expectations. Budget & Finance Support the development and management of the organization’s annual budget in partnership with the Chief Development Officer and external accounting partners. Coordinate day‑to‑day financial operations, including invoicing, expense management, bookkeeping support and financial reporting. Support grant reporting, annual audits, board reporting and other financial reporting needs. Help strengthen operational systems that support fundraising, including Salesforce administration and revenue tracking. Organizational Operations Design and improve the systems, workflows and processes that support the Banner’s organizational operations as we grow. Manage organizational technology, software subscriptions, vendors and workplace operations, ensuring staff have the tools and support they need to succeed. Partner with leaders across the organization to implement operational improvements, solve problems and build systems that support long‑term growth. Qualifications You’ll thrive in this role if you Care deeply about building a workplace where people have the tools, support and clarity they need to do their best work. Are excited by the challenge of building something from scratch rather than optimizing an established system. Love bringing order to complexity and creating structure where systems are still taking shape. Are equally comfortable thinking strategically and rolling up your sleeves to solve day‑to‑day operational challenges. Enjoy working across departments and building trusted relationships with colleagues at every level of the organization. Have exceptional organizational skills and can confidently manage multiple priorities and projects. Believe that great journalism depends on strong organizational systems and support behind the scenes. Preferred qualifications At least three years of experience in operations, human resources, nonprofit administration, business operations or a related role, preferably in a nonprofit or mission‑driven organization. Experience managing organizational operations across multiple functions, including HR, finance, administration and internal systems. Experience working with and implementing operational platforms, business systems, accounting software or other organizational tools. Demonstrated ability to innovate and improve organizational systems in a growing, fast‑paced environment. Strong organizational, systems‑thinking and interpersonal skills, with the ability to work collaboratively across departments and build trusted relationships. Enthusiasm for the Nashville Banner’s mission and a commitment to strengthening local journalism and civic life in Middle Tennessee. Inclusivity statement The Nashville Banner is committed to building a newsroom that reflects the diversity of its community. The organization encourages applications from all qualified candidates, including those from historically underrepresented communities such as people of color, LGBTQ+ individuals and people with disabilities. #J-18808-Ljbffr