Technical Support Engineer Intern (Fall 2026)

Available location: Austin, Texas This role requires you to be able to come into our Austin office 3x a week. Fall internships will run from September - December. About the Department The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real‑world use cases back to the rest of the company – to help build a better service and future product development. What You’ll do As a Technical Support Engineer Intern at Cloudflare, you’ll work directly with customers and cross‑functional teams to tackle a variety of technical challenges. You’ll gain hands‑on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Responsibilities Collaborate with senior engineers to analyze and troubleshoot customer issues Track support requests using our ticketing system Participate in team meetings to discuss and share feedback Help create and update technical documentation and run books Provide feedback on our product and potential improvements based on customer interactions Support the team in testing new releases and reporting bugs Perform other duties/projects as assigned Skills and Requirements Currently pursuing an undergraduate degree in Computer Sciences or a related field Self‑driven and capable of learning new technologies/systems/features with some guidance Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7 Experience using Linux Experience in command line and tools, including curl, dig, traceroute, openssl and git Experience writing scripts in Bash, Python, JavaScript, or other scripting languages Awareness of what DNS, SSL/TLS and is and how these function Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS Must be able to work 40 hours a week Must be able to commit to a 12‑week program Bonus Points Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels You are familiar with Cloudflare and have a site actively using our platform Super Bonus Points You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at View email address on click.appcast.io or via mail at 101 Townsend St. San Francisco, CA 94107. #J-18808-Ljbffr ResumeXrays