Regional Systems Administrator

Regional System AdministratorBalchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions for the health and nutritional needs of the world. Balchem employs approximately 1,400 employees worldwide who provide the service, quality, and technology that enables our customers to win with their customers. We have built a reputation for delivering results to all of our stakeholders. Founded in 1967, Balchem, a Maryland corporation, became a publicly-traded company in 1970 and is listed on Nasdaq under the symbol "BCPC." Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the U.S. and Europe. The Company consists of three business segments: Human Nutrition and Health, Animal Nutrition and Health, and Specialty Products.The Regional System Administrator is the initial point of contact for troubleshooting server hardware, software, desktop, laptop, printer and peripheral problems. The administrator must be able to perform routine and emergency maintenance on servers, switches, and phone systems for both their local facility and remote facilities as needed. Responsibilities for the position include identifying, researching and resolving user issues, call ownership, as well as documenting, tracking and monitoring of problems/tickets to ensure timely resolution. The ability to recognize and escalate priority issues/tickets and translate technical terms into non-technical language is critical to the success of this role. This position has frequent contact with desktop and laptop end-users, peers and managers. The regional administrator must exercise independent judgement, as well as demonstrate a continuous positive attitude and be a team player.Essential Functions:Assist in the maintenance of servers, ethernet networks, network cabling, and other related equipment, devices, and systemsInstall, configure, and maintain servers, switches and other enterprise equipmentFollow standard operating procedures, best practices and regulatory policies; accurately log and document activities and information using help desk software and other tools in accordance with department policies and proceduresTake ownership of and work to resolve user issues, requests and tickets submitted through the help desk system dailyAnswer staff questions, concerns and issues in person, by phone and via ticket system on all company supported applicationsInstall, image, and configure desktop and laptop computers, networks and direct attached printers for current and new end usersDiagnose and resolve technical hardware and software issues including affected desktops, laptops, and printers as well as servers, switches, and network-based devicesAssist and mentor first-level Help Desk Technicians as requiredAssist other IT staff members in the implementation of major system changes, network redesign and system integrationsDocument all new installations, configurations and changes made to any network, server, telephony systemsResearch, investigate, and document user questions, problems and concerns using available information resources and advise users on appropriate courses of actionDocument & research commonly occurring issues and fixesWork with vendors in a collaborative manner to resolve issues and bring about product enhancementsLearn fundamental operations of commonly used software, hardware, and other equipmentUnderstand complexity and interdependencies of the various systems, applications and infrastructure deployed in support of information technology servicesFollows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguardsOther duties as assignedRequirements:BS degree or equivalent certification(s) (MCSA, MCSE, CCNA, A+, Net +, Sec +)Minimum of 2 years of Information Technology experienceAbility to build a rapport with and elicit problem details from end users as well as troubleshoot in a productive and efficient mannerKnowledge of network protocols including TCP/IPIn-depth knowledge of Microsoft Operating systems including Windows 10, Windows 11, Windows Server 2016/2019/2022.Knowledge of group-based access control and file/application permissions principlesKnowledge of or experience with virtualization technologyAbility to travel at least 2 times per quarter to other facilities to assist in projects, implementations and preventative maintenanceExperience with telephony concepts and equipment, ShoreTel/Mitel preferredDemonstrated interpersonal skills and abilities, particularly the ability to communicate technical information to non-technical personnelExperience using and supporting Microsoft Office productsSkills at organizing resources and establishing prioritiesAbility to learn, install, configure and maintain various types of hardware and softwareWillingness and ability to work weekend or late evening hours as requiredCapability to be self-sufficient as the sole IT staff member in a moderate size office/plant environment, yet recognizing when to reach out for guidance or assistanceAbility to assess the impact, urgency and importance of an issue and act or escalate accordinglyWorking Conditions:Some lifting and carrying of equipment is required, up to 40 poundsTravel between locations is often requiredWork involves extensive use of a desktop or laptop computerMost work is performed in a normal office environmentSome work will be performed in an environmentally controlled serverThe expected salary range for this role would be $85,000 - $100,000 a year. Balchem