Funeral Locations General Manager

Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership, pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Supervise location management at multiple sites and multiple lines of business within the Funeral Home industry. Job Responsibilities Business and Financial Management Work with Market Leadership to understand long‑term and short‑term business goals and operational priorities to provide guidance to location leadership. Provide advice, guidance, and approve annual business plans, budgets, financial, production, and revenue goals. Accountable for monitoring and achieving annual financial goals within the Area of Responsibility (AOR). Transfer financial knowledge and explain how daily activities impact financial outcomes to leadership to facilitate sustainable business decisions. Approve expenditures and invoices. Provide marketing, advertising, community, and customer guidance to location leadership. Leverage corporate and market resources to expand brand and product awareness, increasing sales and market share. Develop and implement plans to improve customer satisfaction index and online community reviews. Resolve complex problems by providing resolution guidance and empowering accountability. Ensure compliance with applicable federal & state regulations and company policies. Ensure safety, quality control, and compliance standards are adhered to. Collaboration and Communication Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and implement operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Develop and implement communication plans for key initiatives and change management. Oversee implementation of initiatives and manage change, providing leadership and guidance as needed. Communicate long‑term strategy and annual goals to location leadership; assist staff with cascading and messaging. People Development Develop a strong, trusting, empowered, and reliable team. Understand team members' career aspirations and provide assignments to develop skills and close gaps. Constructively address issues and provide tangible, appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and reduce turnover. Monitor training and licensing requirements, ensuring staff is re‑trained/licensed before expiration. Screen candidates (internal and external) and hire or promote a skilled, effective staff. Establish pay, recommend pay increases, special pays, and career advancements. Discipline staff as necessary. Write development plans to close behavioral or skill gaps. Collaborate with Human Resources throughout discipline, development, and termination processes. Recommend and discuss terminations with Market Leadership. Minimum Requirements Education High School Diploma or equivalent required. Technical schooling diploma in Funeral Services/Mortuary Science preferred. Bachelor’s degree in Mortuary Science where required by state law. Pursuing an Associate’s Degree in Finance, Marketing, Business, or related discipline strongly preferred. Certification/License Applicable state Funeral Director licensure required. Experience At least eleven (11) years industry experience with progressively increased customer‑facing responsibilities. At least six (6) years experience managing people and effectively managing budgets and expense control. Knowledge, Skills, and Abilities Knowledge of industry competitive pricing, demographic patterns, and market competition. Financial and business acumen. Professional interpersonal skills, cultural sensitivity, and tactfulness to interact with a variety of cultures and language barriers. Proficiency in MS Office suite including Outlook, Word, Excel, and PowerPoint. Work Hours Working beyond “standard” hours as the need arises. Travel Up to 75% travel required. Job Location US‑MI - Clinton Township, Postal Code: 48035 #J-18808-Ljbffr Service Corporation International