ECM Supervisor New San Ramon, CA

Job Summary The LCM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks. Supervisory Responsibilities Oversees the daily workflow of the department. Provide constructive and timely performance evaluations. Duties/Responsibilities Conduct audits of each LCM to ensure quality assurance is met according to contract standards. Assist with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas. Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided. Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction. Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams. Attend health plan training, webinars, internal meetings, continuing education. Assist with onboarding new hires in coordination with Human Resources. Manage meeting preparation, and other administrative support. Manage communication, with context, between the offices and other districts and health system partnerships. Aide in the completion of reports requested by the Site Manager. Perform other duties as assigned. Education and Experience High school diploma or GED required. Bachelor’s degree preferred. Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching. Prior experience in health care, case management, or Q&A preferred. A valid Driver's License, reliable daily vehicle and active CA auto insurance are required. Required Skills/Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Ability to work independently. Ability to problem-solve and maintain confidential information. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 10 pounds at times. Pay Range

$29 - $32.50 USD

Benefits Medical, Dental, & Vision benefits for you and your family. Short & Long-Term Disability Benefits. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans. Flexible Spending Accounts. Employee Assistance Program (EAP). 401(K) – Effective after 1 year of employment. Paid Vacation and Sick Leave. Paid Holidays. Employee Referral Program. Company Discount Program. Pre-Employment Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check. Equal Opportunity Employer Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. #J-18808-Ljbffr Serenehealth