Service Writer

Service Writer

ASCO Equipment has a career opportunity for a Service Writer in Belton, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties