Teller

Job Description

Job Description

POSITION SUMMARY: 
As a frontline employee, Teller will provide exceptional customer service while processing transactions.  Each day, Teller will serve customers in a friendly and professional manner that aligns with our brand promise, vision, and mission statement.  Teller will accurately process customer transactions and maintain a quality record related to balancing and errors.  Teller will contribute to a positive and productive work environment. Teller will have a full understanding of LNB’s product and service offerings and take advantage of cross-selling opportunities based on customer behavior.  

 
ESSENTIAL DUTIES: 
·         Deliver an uncommon customer experience with every interaction 
·         Fully understand and adhere to Teller Policy 
·         Maintain healthy record related to balancing and accuracy 
·         Accurately process customer transactions including but not limited to:
o   Cash checks 
o   Withdraw cash 
o   Deposit cash and/or checks
o   Process loan payments 
o   Process change orders 
o   Conduct account transfers 
o   Check customer balances 
o   Issue official checks and gift cards 
·         Understand criteria for negotiating checks 
·         Identify counterfeit currency and fraudulent checks
·         Field and address phone calls 
·         Understand how to conduct account and transaction research 
·         Properly identify customers and non-customers 
·         Balance cash drawer daily 
·         Investigate and resolve outages 
·         Maintain a secure cash drawer and meet cash handling standards 
·         Keep drawer balance within established policy limits 
·         Accurately prepare and process tickets 
·         Capture all work using branch capture 
·         Under dual control, process Night Drop transactions as assigned 
·         Field and distribute mail and deliveries when applicable 
·         Assist customers in accessing safe deposit boxes 
·         Maintain a working knowledge of all bank products and services 
·         Understand and adhere to disclosure requirements, regulations, and consumer privacy policies 
·         Maintain compliance under requirements of BSA Program, AML, OFAC, and CIP related policies 
·         Understand CTR Requirements and complete CTR information when applicable 
·         Accurately provide deposit rates to inquiring customers
·         Recognize and report any BSA red flags using our internal SAR form 
·         Understand the basics of ordering checks and troubleshooting online banking 
·         Contribute to a positive and productive work environment 
·         Understand and adhere to opening and closing procedures 
·         Maintain understanding of robbery procedures 
·         Meet Vault Teller expectations related to strapped money and buying/selling from the vault
 
 
KNOWLEDGE, SKILLS, AND ABILITIES:
·         High School Diploma or GED required

·         Must have at least one year of prior customer service experience

·         Cash handling experience is a plus 

·         Must be able to travel to different LNB locations as needed 

·         Must have a valid and unencumbered Driver’s License 

·         Must have reliable transportation to report to work during scheduled hours 

·         The ability to:

o   Prioritize and make decisions regarding customer transactions

o   Weigh customer satisfaction

o   Protect the Bank from loss or fraud

o   Listen and not interrupt customers 

o   Work in a fast-paced environment and under pressure

·         Knowledge and understanding of various federal regulations and Retail’s role and responsibility relating to each act.

o   Bank Secrecy Act

o   Community Reinvestment Act

o   Americans with Disabilities Act

o   Right to Financial Privacy Act

o   Gramm-Leach Bliley Act

o   Reg E 

o   Reg CC

·         Skills required:

o   Organization

o   Mathematical 

o   Verbal and written communication 

o   Attention to detail 

o   Friendly and professional customer service 

 
 
 
SUPERVISOR RESPONSIBILITIES: 
·         None

 
SUPERVISION RECEIVED: 
·         Works under the general supervision of VP, Retail Banking and/or Team Lead. 

 
WORKING CONDITIONS: 
·         This position operates in a professional office environment.
·         This is either a full-time OR part-time position; working hours will be determined. Schedule may change based on staffing needs.
·         This position is placed in a rotation to work Saturday shifts 9 AM – 12 PM.  Saturday shift assignments are approximately one shift every 4-6 weeks and may change based on staffing needs. 
·         Travel may be required.

 
PHYSICAL REQUIREMENTS: 
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing undue hardship for the employer. 

While performing the duties of this job, the employee is required to remain in a stationary position for long periods of time and must frequently move about the office. The employee must constantly operate a computer and other office equipment such as phones, keyboards, printers, and copiers. The employee is regularly required to communicate with others via phone, email, etc. Occasionally, the employee is required to move up to 10 pounds and may, at times, be required to move up to 20 pounds.