Customer Service Representative

Benefits:

401(k)

Employee discounts

Paid time off

Health insurance

About us:

We are a family-owned and operated company dedicated to transforming homes through high-quality window, siding, and door replacements. As a rapidly growing leader in the local home improvement industry, we are expanding our team to meet the increasing demand for our expert craftsmanship and reliable service.

We believe that home improvement should be a seamless, personal experience, which is why we treat every project as if it were our own. We prioritize clear communication and personalized service from the first consultation to the final installation. Whether you are looking to lower your energy bills or give your exterior a complete makeover, we are here to bring your vision to life with durable products and a level of care only a family-run team can provide.

About the Role:

Join NEXTWAVE CONSTRUCTION LLC as a Customer Service Representative and be the friendly voice that connects our clients with exceptional service. In this dynamic role, you'll play a crucial part in ensuring customer satisfaction and building lasting relationships in the construction industry.

Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat.

Provide accurate information about services, pricing, and project timelines.

Assist customers with order processing and service scheduling.

Resolve customer complaints with professionalism and empathy.

Maintain detailed records of customer interactions and feedback.

Collaborate with team members to improve service delivery.

Follow up with clients to ensure satisfaction and gather feedback.

Stay updated on company services and industry trends to provide informed support.

Requirements:

High school diploma or equivalent; additional education in customer service is a plus.

Proven experience in a customer service role, preferably in construction or related fields.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency in CRM software (ideally Salesforce) and Microsoft Office Suite.

Ability to work in a fast-paced environment and handle multiple tasks.

Positive attitude and a passion for helping customers.

Reliable and punctual with a strong work ethic.

About Us:

NEXTWAVE CONSTRUCTION LLC has been serving the Maple Park, IL community for over 10 years, delivering high-quality construction services with a commitment to excellence. Our customers love us for our reliability and attention to detail, while our employees appreciate the supportive work environment and opportunities for growth.