Hotel Front Desk Agent

Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!

Your Challenge: Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!

Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next GSA 2!

This position is the critical operational bridge between the daily management team and overnight safety. You'll work four front desk shifts (MondayThursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights). The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel's fraternization policy.

The On-Site Mandate and Shift Structure

• Housing Requirement: You are required to live in the hotel and must comply with the fraternization policy.
• Primary Schedule: Typically works four "B" shifts (Front Desk, MondayThursday).
• On-Call Overnight: Responsible for on-call overnight shifts, typically Monday and Tuesday nights.

Your Essential Operational & Guest Duties

As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.

Key Responsibilities Include:

• Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to maximize satisfaction. Respond to situations as they arise and manage guest conflict calmly.
• Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events. Respond to guest service calls efficiently.
• Quality & Safety: Inspect studios and public spaces daily according to the Clean & Safe brand standards. Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures.
• Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue. Maintain effective sales of ancillary offerings to accommodate guests' needs.

Team Support and Additional Duties

• Personnel Development: Assist with the training of all team members as necessary. Demonstrate to the team how to effectively follow the "Say Yes to a Simple Request" program.
• Property Support: Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities). Cross-train on the duties of all non-management staff members to provide essential backup as needed.

On-Call Overnight Specifics

• Emergency Response: Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
• Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.
• Communication: Will carry the hotel's cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.
• Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.

Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?