ERP & CRM Systems Specialist

Job Summary Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves customer inquiries and complaints fairly and effectively | Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships | Recommends and implements programs to support customer needs | Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines Job Summary Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves customer inquiries and complaints fairly and effectively | Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships | Recommends and implements programs to support customer needs | Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines Job Responsibility

CRM 系統資料庫管理：執行資料庫日常巡檢、資料、作業程序規劃。

系統程序維護：確保系統正確及針對系統異動進行記錄與流程優化更新。

故障排除：解決及記錄系統資料面異常問題，進行反應故障及協助IT排除。

文件撰寫：編寫技術文件、作業程序標準書 (SOP)。

ERP 與系統程序：熟悉企業資源規劃系統的運作、報表開發及 BPM 電子簽核流程維護。

文書處理作業整理及歸納。

Requirements

－資管、資訊工程相關科系大學畢業。

－ 1年以上資料庫管理或資訊相關及企業CRM 系統工作經驗。

－主動積極、細心負責、具備良好的團隊協作與溝通能力。

－擁有 ERP 系統操作經驗、系統開發經驗及資安相關證照尤佳。

Competencies Analysis Customer Orientation Communication Quality Education Bachelor's Certifications #J-18808-Ljbffr Acer