Veterinary Practice Manager

Company Description

Our mission at Small Animal Emergency Services is simple: provide exceptional emergency and critical care for the pets of Vass, NC while simultaneously offering comfort, compassion, and support to the people who love them. We are committed to maintaining a clean, welcoming, and professional environment where both our patients and team members can thrive.

Our busy emergency hospital sees an average of 500 patients each month and is equipped with advanced diagnostic and treatment capabilities; including an in-house IDEXX laboratory, digital radiography, ultrasound, endoscopy, and therapeutic laser technology. This allows our team to deliver high-quality, timely care for a wide variety of cases!

No two shifts are ever the same. Our medical team manages everything from minor injuries and routine emergencies to complex critical cases, such as septic ruptures, orthopedic trauma, cardiac arrest, and more. The diverse caseload offers continual opportunities to challenge and expand your clinical skills while making a meaningful impact on the lives of pets and their families.

If you're looking for a collaborative, fast-paced environment where medicine is rewarding, cases are varied, and every day brings new opportunities to learn, we'd love to meet you!

Our hours of operation are:

• Monday - Friday: 06:00 pm ~ 08:00 am
• Saturday & Sunday: 24 Hours

Job Description

The veterinary practice manager's responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners' orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Preparing employee work schedules and managing the office staff.
• Answering telephone calls in a polite and professional manner.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned

Qualifications

• Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
• Ability to work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Compassionate and calm team-player.
• Strong communication skills and the ability to multi-task.
• Highly organized and possess computer skills.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners' orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Self-starter with the desire to continue to advance your knowledge and skillset.
• Open availability with flexibility to change hours based on hospital's needs.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.


*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: