Reservations Assistant Manager

Dream Maker Culture

We prepare, inspire, empower, entrust in you! Join our dream maker culture

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive wages Medical, dental, vision insurance Life insurance 401K program Paid holidays and vacation Outstanding recognition and awards program Effective training programs Tuition reimbursement Complimentary parking and meals in dedicated employee restaurant Preferred pricing on food and beverage, spa treatments and retail purchases Management programs to progress on your career journey Health and wellness fairs

Job Overview

Supervise, train, schedule and evaluate reservation agents, ensuring that all procedures are performed to the hotel's standards. Assist where necessary to ensure optimum service to guests, visitors and other departments.

Reports To:

Reservations Manager

Supervises:

Reservation Agents

Work Environment:

Reservations Department. Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.

Key Relationships:

Internal: Staff in reservations, front desk, PBX, sales, housekeeping, engineering, food and beverage; hotel assistant managers, and executive offices.

External: Hotel guests/visitors, corporate reservations center personnel, travel and tour company representatives, other hotels.

Qualifications

Essential:

• High school graduate or equivalent vocational training certificate, some college.
• Fluency in English both verbal and non-verbal.
• Ability to input and access information in the property management system/computers.
• Compute basic arithmetic.
• Familiarity with yield management and forecasting.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guests service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.

Desirable:

• College degree.
• Fluency in a second language.
• Previous supervisory experience.
• Ability to suggestively sell.
• Previous guest relations training.

Physical Abilities

Essential:

• Endure various physical movements throughout the work areas.
• Remain in stationary position for 8 minutes/hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.