Residential Plumbing Service Manager

Job Description

Job Description

Build People. Build Teams. Build the Future.

Ethical Plumbing is looking for an experienced Residential Service Manager to lead, coach, and develop our residential plumbing team.

This is not a desk job. We're looking for a hands-on leader who enjoys working with technicians in the field, improving customer experiences, and building a high-performing service department.

If you are passionate about developing people, driving results, and creating a winning culture, we'd love to talk with you.

Responsibilities

• Lead, coach, and develop a team of residential plumbing technicians
• Conduct regular ride-alongs and field coaching
• Review technician KPIs and provide performance coaching
• Improve average ticket, closing percentage, memberships, and customer satisfaction
• Reduce callbacks through training and quality assurance
• Lead weekly technician meetings and ongoing training
• Recruit, interview, and develop future technicians
• Promote a culture of accountability, professionalism, and continuous improvement
• Work closely with Executive Leadership to improve department performance
• Ensure an exceptional customer experience on every service call

Qualifications

• 5+ years of residential plumbing service experience
• Previous leadership, service management, or field supervisor experience preferred
• Strong plumbing knowledge and troubleshooting ability
• Proven ability to coach and motivate technicians
• Excellent communication and leadership skills
• Strong organizational and computer skills
• Experience with Housecall Pro or similar field service software is a plus
• Valid driver's license with a clean driving record
• Ability to pass background check and drug screening

What Success Looks Like

Success in this role is measured by:

• Technician development
• Customer satisfaction
• Team culture
• Revenue growth
• Membership growth
• Reduced callbacks
• Increased technician performance
• Leadership development within the team

Why Ethical Plumbing?

At Ethical Plumbing, we believe We Build People .

We're committed to developing leaders, creating career opportunities, and building a company where employees can grow professionally and personally.

You'll work alongside an engaged leadership team that values integrity, accountability, teamwork, and continuous improvement.

If you're looking for more than just another management position—and want the opportunity to build something exceptional—we'd love to meet you.

Compensation: Competitive salary plus performance bonus based on department growth and performance.

Benefits Include:

• Company vehicle
• Health benefits
• Paid vacation
• Paid holidays
• 401(k) with company match (after eligibility requirements)
• Ongoing leadership and professional development
• Opportunity for long-term career growth