Lead - Logistics Operations

Role Summary The Logistics Team Lead will oversee end-to-end logistics operations across the North America region, managing a team of 20 professionals while serving as a key client-facing leader. Key Responsibilities Leadership & Team Management. Lead, coach, and develop a team of 20+ logistics professionals. Managing day-to-day activities of routers/planners & shipment coordinators. Manage workforce planning, cross-training, resource allocation, and coverage schedules. Drive employee performance, engagement, development, and succession planning. Handle operational escalations and ensure timely issue resolution. Client & Stakeholder Management and act as the primary point of contact for clients and internal stakeholders. Ensure delivery of KPIs, SLAs, and contractual commitments. Conduct Monthly Operating Reviews and present operational performance, risks, and improvement plans. Build strong partnerships with business, project, sourcing, finance, and logistics service providers. Logistics Operations Manage transportation planning and execution for domestic and international shipments. Monitor shipment status, vessel movements, ETA tracking, inventory availability, and fulfillment requirements. Ensure compliance with logistics quality, safety, trade regulations, and customs requirements. Drive supplier performance reviews and continuous improvement initiatives. Identify and onboard new carriers to support and oversee freight audit processes and supplier payment tracking. Process Improvement & Transformation Lead logistics transformation projects, process standardization, and knowledge of TMS like OTM / SAP /Blue Yonder etc. Reporting & Analytics Maintain logistics dashboards and operational performance reports. Analyze transportation, cost, quality, and service metrics to identify improvement opportunities. #J-18808-Ljbffr Tata Consultancy Services