Store Manager

Location: Norwood, MA (USA-MA-Norwood-1415 Providence Highway) Requisition: 506898 We are seeking a highly motivated and results-oriented Store Manager who can cultivate a culture of care, collaboration, and growth. In this role, you’ll take ownership of total store operations. People Development and Diversity Lead, mentor, and develop the store team to achieve their full potential, fostering continuous improvement and professional growth. Conduct regular performance evaluations, set clear goals, and provide ongoing feedback. Foster a culture of diversity and inclusion within the team. Labor Relations Manage labor relations to ensure a productive and harmonious work environment. Address and resolve any labor issues or disputes in a fair and timely manner. Ensure compliance with labor laws and company policies. Strategic Business Planning Develop and implement strategic business plans to drive store success and growth. Collaborate with regional and corporate teams to align store goals with overall company objectives. Profitability and Financial Management Manage store budgets, including payroll, productivity, and other operational expenses, to meet financial targets. Analyze sales and performance data to identify opportunities for growth and improvement. Implement strategies to drive sales and profitability while controlling costs. Operational Excellence Oversee daily store operations, ensuring compliance with local, state, and federal laws, as well as internal audits and policies. Delegate responsibilities equitably to ensure smooth and efficient store operations. Maintain high standards of sanitation and safety throughout the store. Merchandising and Sales Ensure the store is well‑stocked, clean, and visually appealing. Oversee merchandising efforts, including product placement, promotions, and inventory management. Develop and execute sales strategies to meet and exceed store goals. Community Relations Build and maintain strong relationships with organizations within the local community, participating in and supporting community events and initiatives. Promote the store’s community engagement programs and encourage team participation. Customer Service Excellence Create and maintain a culture of best‑in‑class customer service, promoting a positive environment for both internal and external customers. Ensure customers experience a well‑stocked store with fresh product offerings. Handle customer inquiries and concerns promptly and professionally, ensuring high levels of satisfaction. Implement strategies to continuously improve the customer experience. Qualifications Bachelor’s degree in Business Administration, Retail Management, or a related field, or equivalent years of work experience. Minimum of 5 years in retail management with a strong understanding of all store operations. Proven track record of leading and developing high‑performing teams. Knowledge of safe food handling practices and regulatory compliance. Excellent communication, interpersonal, planning, and organizational skills. Strong analytical and strategic planning abilities. High level of customer service skills and a passion for delivering an exceptional customer experience. Effective organizational, time‑management, and delegation skills. Ability to work flexible hours, including weekends and holidays. Benefits Cultivated culture that celebrates diverse backgrounds and experiences. Comprehensive benefits. Opportunities for professional development and career growth. Associate discounts. Team of associates dedicated to serving local customers and supporting communities. Salary range: $74,400 – $150,000. Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. #J-18808-Ljbffr Stop & Shop