Repair & Restore Admin

Reconstruction Administrator

Power Dry is seeking a motivated and organized Reconstruction Administrator to join our team in Columbus, OH! The ideal candidate will play a crucial role in supporting our reconstruction and restoration projects. The Reconstruction Administrative Assistant will be responsible for a range of tasks including, following up on estimate and supplement approvals, managing contact with insurance companies, following up with customers and insurance claims for payment, handling construction-related calls and emails, tracking referrals to 3rd parties and ensuring efficient record-keeping and collections activities. This role requires a candidate who can adapt to a dynamic work environment and has experience in an office setting- Xactimate experience as well as experience with homeowners insurance claims preferred.

Key Responsibilities:

• Estimate Approvals- Work with the insurance companies to get repairs approved.
• Follow up on Supplement Approvals: Monitor and track supplement approvals to ensure timely processing.
• Review and Clear Construction Messages/Emails: Regularly review and clear construction-related emails, messages from vendors and customers, ensuring all relevant information is appropriately recorded.
• Answer Phones When Needed: Assist in answering phones and providing support as required, ensuring a high level of customer service.
• Track Referrals to 3rd Parties: Maintain a comprehensive record of referrals to 3rd parties for reconstruction services, ensuring smooth coordination.
• Archive Matterport Scans: Organize and archive Matterport scans when a job is closed to facilitate easy access for future reference.
• Xactimate Level 1 Certification: Obtain Xactimate Level 1 certification within 90 days of employment to effectively work with Xactimate software.
• Assessment Site Visit: Conduct assessment site visits before 60 days of employment to gain a better understanding of the field operations.
• Audit Dash Compliance Tasks: Regularly audit compliance tasks related to Dash to ensure that processes are followed correctly.
• Prescreen Scheduled Consultations: Pre-screen scheduled consultations to ensure that they meet the necessary requirements, preventing unnecessary expenditure of resources on small projects.
• Assist with Scheduling Consultations and First Walks: Collaborate with the team to schedule consultations or initial walk-throughs, ensuring proper coordination and allocation of resources.
• Assist in taking deposit payments and final payments when necessary.
• Supplement Status Report: Maintain and update the Supplement Status report to keep all stakeholders informed of the progress of supplement requests.

Qualifications:

• Xactimate Level 1 certification or the ability to obtain it within 90 days of employment.
• Requirement of experience with residential building construction.
• Strong organizational skills and attention to detail.
• Demonstrated ability to consistently follow through on tasks and projects, exhibiting a high level of persistence and commitment to achieving goals.
• Excellent communication and customer service skills.
• Ability to adapt to a fast-paced work environment.
• Proficiency in using standard office software and tools.
• Prior experience in a similar role within the restoration or construction industry is a preferred.

Benefits:

• Health Insurance (including Vision, Dental, Long/Short term Disability)
• 401k with company matching
• Paid Time Off and Holidays
• Bi-Weekly compensation
• All tools and supplies are provided
• Advancement Potential
• Flexible work hours M-F
• Work From Home available after 90 days trial period

If you are interested in learning more about a career with Power Dry as a Reconstruction Coordinator, apply today!

Background check is required.