Program Manager

Assistant Program Manager (APM) for Capacity PlanningJLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:As the Assistant Program Manager (APM) for Capacity Planning, you will execute the full Discovery-to-BAU cycle for capacity planning under the oversight of the Program Manager, serving as the primary builder of capacity planning models across Amazon Travel & Events. This role combines project management expertise with analytical capabilities to deliver validated models that support workforce planning and operational efficiency. You will conduct comprehensive scope assessments, design and execute time study analyses, facilitate stakeholder working sessions, and construct detailed capacity planning models that enable data-driven workforce decisions across the organization. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to balance multiple concurrent initiatives across 4–8 week build cycles, coordinating between technical data teams and operational stakeholders while maintaining rigorous documentation and project tracking. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. Secondarily, you will contribute to KPI Program support, assisting with the implementation of new and revised key performance indicators that measure operational health and goal achievement. The ideal candidate brings capacity planning or workforce analytics experience, advanced Excel proficiency, strong project coordination skills, and the ability to translate complex analytical findings into clear, actionable insights for diverse stakeholder groups.What your day-to-day will look like:Execute the full discovery-to-business as usual (BAU) development cycle for prioritized capacity planning models including conducting scope assessments to define work boundaries, roles, and performance expectationsDesign, build, and execute time study analyses to measure effort per task across role levels and complexity tiers while coordinating time study logistics including participant scheduling, data collection instruments, and completion trackingConduct process optimization assessments to identify inefficiencies and unnecessary steps while providing optimization recommendations before model construction to ensure models are built on efficient baselinesFacilitate working sessions with stakeholders to align upon model inputs and construct model calculations utilizing optimized-process baselinesFacilitate validation exercises to confirm model accuracy against known operational patterns while engaging with the Data Analyst on dashboard requirements and data pipeline needsSupport handover of completed capacity planning models for BAU operations with monitoring protocols and contribute to governance review processes and model recalibration cyclesSupport implementation of new and revised key performance indicators by coordinating KPI development stages including requirements gathering, data onboarding, build, validation, and launchTrack project milestones, dependencies, and deliverables across multiple workstreams while proactively identifying and resolving blockers or dependencies to maintain project momentumMaintain comprehensive documentation, status reporting, and RAID logs while supporting stakeholder communication between Program Manager, data team, and service line teams.Required Qualifications:2–3 years of experience in capacity planning, operations, or a business management role with a strong analytical focus and demonstrated experience with workforce analytics or staffing models in a dynamic operational environmentAdvanced proficiency in Excel including complex formulas, pivot tables, data modeling, and scenario analysis with ability to build sophisticated capacity planning calculationsExperience conducting time studies, scope assessments, or structured process analysis with understanding of how to measure task effort and translate findings into workforce modelsWorking understanding of project management methodologies and how cross-functional initiatives are scoped and executed with strong organizational skills to manage multiple priorities across 4–8 week build cyclesExperience with BI tools such as QuickSight, Tableau, or Power BI with ability to engage effectively on dashboard requirements and data visualization needsAbility to work effectively across technical and non-technical stakeholder groups, translating data and analysis into clear, actionable insights for diverse audiencesClear and concise written and verbal communication skills with comfort presenting findings and recommendations to leadership and operational teamsStrong time management and deadline-driven work ethic in a fast-paced environment with proactive communication style and strong follow-through on commitmentsBachelor's Degree in Business Analytics, Data Science, Project Management, Operations Management, or related field, or equivalent experience demonstrating analytical and project management capabilities.Preferred Qualifications:Experience with demand forecasting or scenario modeling in workforce planning or operations contexts with understanding of how capacity models adapt to changing business conditionsSQL experience enabling direct data extraction and validation to support capacity planning model development and KPI measurementExperience with AI tools, including prompt development and AI-assisted analysis, that enhance analytical efficiency and insight generationFamiliarity with project management platforms such as Smartsheet or Asana with experience maintaining project tracking, milestone monitoring, and dependency managementPrevious experience supporting Amazon accounts or working in corporate environments with understanding of large-scale operational complexityBackground in Lean, Six Sigma, or other process improvement methodologies that inform process optimization assessmentsExperience building comprehensive documentation and training materials for model handover and BAU operationsKnowledge of workforce management systems or capacity planning platforms used in corporate service delivery environments.Location: On-siteAdditional Requirements: Must comply with Amazon's mandatory 5-day in-office policy.If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:88,200.00 – 108,100.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Arlington, VA, Nashville, TNPersonalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay