Client Services Manager

Description

The successful candidate will partner closely with Hiring Managers, Human Resources, Finance, IT, Procurement, staffing suppliers, and Managed Service Providers (MSPs) to ensure contingent workers are onboarded, managed, and offboarded efficiently while maintaining strong financial controls and data integrity. The ideal candidate is detail-oriented, process-driven, technologically savvy, and embraces an AI-first mindset by leveraging modern productivity tools to improve efficiency, automate repetitive work, and enhance decision-making. Key Responsibilities Administer the organization's Vendor Management System (currently SAP Fieldglass), including worker records, work orders, amendments, extensions, and lifecycle updates. Review and validate work order approvals for location, rate codes, cost centers, spend limits, and required approvals. Coordinate contingent worker onboarding, including EMP ID creation and HR Records requests. Manage contractor offboarding, including termination processing, final timesheet verification, and work order closure. Monitor work order end dates and proactively coordinate extensions or worker exits. Process weekly timesheets and resolve exceptions. Manage the shared operations mailbox and process termination reports, new start reports, Oracle comparison reports, and related operational requests. Reconcile workforce data between the VMS and internal HR/ERP systems to maintain data integrity. Partner with staffing suppliers regarding open requisitions, onboarding, extensions, offboarding, and operational issues. Prepare visa support letters and employment verification documentation as required. Maintain financial hygiene by ensuring accurate work orders, spend validation, approvals, and reporting. Identify opportunities to improve operational efficiency, data quality, and business processes, including leveraging AI-enabled tools where appropriate. Required Qualifications Bachelor's degree or equivalent professional experience. 3-7 years of experience supporting contingent workforce programs, workforce operations, MSP operations, staffing operations, procurement operations, HR operations, or vendor management. Experience administering or supporting a Vendor Management System (VMS) such as SAP Fieldglass, Beeline, Workday VNDLY, IQNavigator, VectorVMS, SimplifyVMS, Magnit, or similar platforms. Strong understanding of contingent workforce lifecycle management. Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, reporting, data analysis). Excellent organizational, analytical, and communication skills. Strong attention to detail and ability to manage multiple priorities. Demonstrated business acumen and commitment to financial hygiene. AI-first mindset with experience using tools such as Microsoft Copilot, ChatGPT, Google Gemini, Claude, or similar AI assistants to improve productivity. Preferred Qualifications Experience with SAP Fieldglass is strongly preferred. Experience working with an MSP-managed contingent workforce program. Experience in a large enterprise technology environment. Familiarity with Oracle, SAP, Workday, or other HRIS/ERP platforms. Experience with Power BI or similar reporting tools. Technical Skills Vendor Management Systems (SAP Fieldglass preferred, Beeline, Workday VNDLY, IQNavigator, VectorVMS, SimplifyVMS, Magnit, or equivalent) Microsoft Excel (Advanced) Microsoft Office Suite, Teams, Outlook, SharePoint Oracle or other HRIS/ERP systems Power BI (preferred) AI productivity tools (Microsoft Copilot, ChatGPT, Google Gemini, Claude, or equivalent) Core Competencies Contingent Workforce Operations VMS Administration Vendor Coordination Stakeholder Management Financial Hygiene Business Acumen Operational Excellence Process Improvement Customer Service Data Analysis Attention to Detail Problem Solving AI-First Mindset Success in This Role Deliver accurate and timely contingent workforce operations with minimal errors. Maintain high-quality VMS administration and data integrity. Ensure timely onboarding, lifecycle management, and offboarding of contingent workers. Build trusted partnerships across HR, Finance, IT, Procurement, hiring managers, and suppliers. Continuously improve processes using automation and AI-enabled tools while maintaining compliance and excellent customer service.

Skills

Service management, fieldglass, Client services, power bi, vendor management systems

Top Skills Details

Service management,fieldglass,Client services

Additional Skills & Qualifications

Must be willing to comeonsite and have worked with an enterprise company.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Sacramento, CA.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sacramento,CA.

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.