Medical Records & Administrative Specialist

Job Description

Job Description

Location: Little Rock, AR

Job Type: Full-Time
Pay: $18–$22 per hour, depending on experience
Department: Medical Records and Administration

About Better Hearing Care

Better Hearing Care is dedicated to helping patients access hearing healthcare services in a welcoming and supportive environment. Our team values accurate documentation, patient confidentiality, efficient office operations, and compassionate service throughout every stage of the patient experience.

Position Overview

Better Hearing Care is seeking a detail-oriented and dependable Medical Records & Administrative Specialist to assist with maintaining patient records, processing documentation, updating information systems, and supporting daily administrative operations.

The ideal candidate is organized, comfortable working with computers, and committed to maintaining accurate records while protecting confidential patient information. Previous healthcare experience is beneficial, but training may be provided to qualified candidates.

Duties and Responsibilities

1. Medical Records Management: Maintain, organize, and update electronic and paper patient records in accordance with established procedures.
2. Data Entry: Enter patient demographics, appointment information, and other authorized administrative details into designated systems.
3. Document Processing: Review, organize, scan, and file patient forms and other office documentation.
4. Information Verification: Check records for missing information, inconsistencies, and potential data-entry errors, escalating discrepancies when necessary.
5. Records Requests: Assist with processing authorized requests for patient documentation in accordance with privacy policies.
6. Insurance Documentation: Help organize insurance forms and related administrative information for review by authorized staff.
7. Internal Coordination: Communicate with office personnel and hearing-care providers regarding incomplete records and outstanding paperwork.
8. Digital Filing: Maintain organized electronic folders and ensure documents are stored in the appropriate locations.
9. Confidentiality: Protect sensitive patient information and follow applicable privacy requirements, including HIPAA where applicable.
10. Administrative Support: Assist with preparing reports, maintaining spreadsheets, and completing routine office documentation.
11. Quality Control: Follow established procedures to promote accuracy, consistency, and completeness across patient records.
12. Task Management: Prioritize assigned work, meet deadlines, and communicate progress or outstanding issues to the appropriate supervisor.
13. System Maintenance Support: Help keep administrative information current within approved recordkeeping and office management systems.
14. Continuous Improvement: Participate in training and follow updated procedures designed to improve documentation quality and office efficiency.

Qualifications and Skills

• Strong attention to detail and accuracy.
• Good written communication and organizational skills.
• Basic computer proficiency, including email, word processing, and spreadsheets.
• Ability to handle confidential information responsibly.
• Ability to work independently while collaborating with a healthcare team.
• Good time management and problem-solving skills.
• Previous data entry, medical records, administrative, or healthcare office experience is an advantage.
• Willingness to learn company procedures and relevant recordkeeping systems.

Compensation and Benefits

Hourly Pay: $18–$22, depending on experience and qualifications.

Potential benefits may include:

• Paid time off and paid holidays.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Employee hearing-care benefits and discounts.
• Paid training and continuing education.
• Opportunities for professional development and advancement.

Benefits and eligibility are subject to the company's current benefits plan and employment policies.

Why Work With Better Hearing Care?

Accurate records help healthcare professionals deliver organized, consistent patient care. At Better Hearing Care, administrative team members play an important role in supporting our providers and helping patients navigate their hearing-care services.

If you are organized, dependable, and take pride in accurate work, we welcome your interest in joining our team.